Training Administrator

1 month ago


London, United Kingdom Illuminate Recruitment Ltd Full time
Courses and Training Administrator

We are seeking a highly organized and detail-oriented Courses and Training Administrator to join our team at Illuminate Recruitment Ltd. This role is responsible for ensuring the efficient delivery of our training programs and certificated courses.

Key Responsibilities:
  • Organize and schedule training programs, both online and face-to-face, to ensure smooth course setup and delivery.
  • Manage pre-course administration tasks, including bookings, joining instructions, and pre-course materials.
  • Set up learners on the Learning Management System (LMS) and ensure all necessary information is provided to trainers and delegates.
  • Manage and update student records in both the CRM and LMS systems.
  • Quality Control: Issue and collate feedback from training courses to gather insights and identify areas for improvement.
  • Client Engagement and Customer Service: Act as the main point of contact for all course-related enquiries, providing timely and professional responses.
  • Trainer and Stakeholder Management: Collaborate closely with trainers, ensuring they have all necessary materials and information to deliver high-quality training sessions.
Requirements:
  • A good understanding of learning design, delivery, and administration.
  • Familiarity with learning platforms and Customer Relationship Management (CRM) systems.
  • Experience in a similar administrative role, ideally within the education or professional body sectors.
  • Familiarity with data collection and reporting.
  • Strong customer relationship management skills, ensuring positive engagement with clients and learners.
  • Outstanding organisational, planning, and time management abilities, with the capacity to work independently.

This is a fantastic opportunity for an organized and detail-oriented professional to contribute to the success of our education and training programs. If you are passionate about learning and training and enjoy delivering exceptional customer service, we would love to hear from you.


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