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Apprentice Medical Secretary
4 months ago
Job summary
*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help
We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.
This is an exciting opportunity to learn the role of a Trust Medical Secretary. You will spend some time with some of our individual teams learning their roles and carrying out the tasks alongside them, with their support and mentorship.
Apprenticeship Eligibility Criteria:
All applicants must be:
o Aged 16+o Resident in the UK/EEA for the last three consecutive yearso Must not have a qualification in a similar subject at the same level or aboveo Must not be in any form of formal government-funded education upon the start of their apprenticeshipQualifications and Skills Required:o Good general standard of educationo 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specificationo Good standard of literacy and numeracyo Good communication and interpersonal skillso Good IT skills
Full time: hours per week
Main duties of the job
We have an exciting opportunity for an Apprentice Medical Secretary to join our dedicated team within the Rheumatology department, based within Outpatients East Block at the Norfolk and Norwich University Hospital (NNUH). Our dedicated clinical team are at the forefront of innovation and work collaboratively as a multi-disciplinary team to strive for excellence in patient care.
The Rheumatology team is comprised of doctors, nurses and administration staff. We are seeking an enthusiastic and motivated person to learn various roles within this busy view the attached job description for full details of the post, and make sure to refer to the job specification when submitting your application
You will work alongside our existing team of secretaries, Receptionists, Waiting List Coordinator and Patient Focussed Bookings teams learning the various roles and be supported by the Administration Managers throughout your apprenticeship.
Our Hospital is one of the largest employers in Norfolk with a team of 8,000 staff working together to provide care for our local population. Join us and be part of something great.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description
Job responsibilities
Deal efficiently and effectively with direct and indirect ( telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Assist patients and their carers by arranging translation/interpretation facilities via INTRAN. Attend to all communications, for example, emails, investigation results on a daily basis Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Make Outpatient appointments in response to urgent referrals and AMU referrals, overbooking clinics as necessary. Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy. Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day.Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
4 GCSEs at D/3 or above (or equivalent) To undertake PAS training
Desirable
Achievement of Functional Skills (Maths/English) will be a mandatory requirement
Experience
Essential
Previous experience of working in a team
Desirable
Previous experience of using Microsoft Office
Skills
Essential
IT skills - accurate data input
Attitude, aptitude
Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion