Deputy Retirement Communities Manager

1 month ago

Rayleigh, United Kingdom Sanctuary Group Full time

 

Deputy Retirement Communities Manager

 

Dobsons House, Dobsons Close, Rayleigh, SS6 7NY

 

£13,485 (rising to £14,196 per annum after 12 months subject to performance)

 

18.75 hours per week

 

 

Sanctuary Supported Living is delighted to be recruiting for a Deputy Retirement Communities Manager for our CQC Registered, Retirement Communities Service, Dobsons House, Rayleigh.

 

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

 

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

 

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

 

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

 

The role of Deputy Retirement Communities Manager will include:

  • Supporting the delivery of an effective housing management service which meets all legislative and regulatory requirements, including management of buildings, grounds, amenities, contracts and void process
  • Supporting the management of relationships within the service to improve better outcomes with residents, staff, volunteers, and the local community in line with our Values
  • Supporting and promoting compliance with safeguarding policies and procedures and maintain awareness of changes in legislation and good practice in service delivery, liaising with external agencies when required
  • Assisting in tenancy management, ensuring prospective and existing residents understand their rights and responsibilities relating to their tenancy agreement. Assisting residents to pay rent and service charges, ensuring that the process is understood, eligible benefits claimed and agreements for repayment of any debt are made
  • Supporting the coordination of low-level Antisocial Behaviour (ASB) cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion
  • Building and maintaining relationships with customers and internal and external key stakeholders, identifying any shortfalls in service delivery and supporting the effective management of complaints in line with policy, focusing on first contact resolution and the identification of future learning opportunities
  • Delivering social activities, promoting wider use of any communal facilities both by customers and external parties to encourage participation and involvement
  • Recording and updating relevant data, maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

 

Skills and experiences:

  • Proven knowledge of key needs and services for older adults.
  • Some experience of Activities coordination and administration would be desirable
  • Ability to work on your own initiative
  • Ability to lead staff and implement a positive resident experience
  • Experience of achieving Key Performance Indicators (KPIs)
  • Experience in a customer service or front of house role
  • Good written and verbal skills to compile reports
  • Experience of ensuring contractual compliance
  • Ability to communicate effectively with staff, customers and other key stakeholders
  • Experience of managing staff and volunteers
  • Previous housing experience
  • Experience of collecting and analysing customer feedback
  • Experience of ensuring contractual compliance
  • A working knowledge of relevant regulations and good practice

 

 

Are you ready to be your best?

Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

  • At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

 

Job Reference: 221231 - #SSL

 

Closing Date: 20 October 2024

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

  • Deputy Retirement Communities Manager

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Deputy Retirement Communities ManagerWe are seeking a highly skilled and experienced Deputy Retirement Communities Manager to join our team at Sanctuary Supported Living. As a Deputy Retirement Communities Manager, you will play a key role in supporting the delivery of an effective housing management service, ensuring that our residents receive...

  • Deputy Retirement Communities Manager

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Deputy Retirement Communities ManagerWe are seeking a highly skilled and experienced Deputy Retirement Communities Manager to join our team at Sanctuary Supported Living. As a Deputy Retirement Communities Manager, you will play a key role in supporting the delivery of an effective housing management service, ensuring that our residents receive...

  • Deputy Retirement Communities Manager

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Deputy Retirement Communities ManagerSanctuary Supported Living is seeking a skilled and dedicated Deputy Retirement Communities Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our Retirement Communities Service.Key Responsibilities:Support the delivery of an...

  • Deputy Retirement Communities Manager

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Deputy Retirement Communities ManagerSanctuary Supported Living is seeking a skilled and dedicated Deputy Retirement Communities Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our Retirement Communities Service.Key Responsibilities:Support the delivery of an...

  • Deputy Retirement Communities Manager

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Deputy Retirement Communities ManagerSanctuary Supported Living is seeking a skilled and dedicated Deputy Retirement Communities Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the delivery of an effective housing management service that meets all legislative and regulatory requirements.Key...

  • Deputy Retirement Communities Manager

    1 month ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Deputy Retirement Communities ManagerSanctuary Supported Living is seeking a skilled and dedicated Deputy Retirement Communities Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the delivery of an effective housing management service that meets all legislative and regulatory requirements.Key...

  • Deputy Retirement Communities Manager

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Deputy Retirement Communities ManagerSanctuary Supported Living is seeking a skilled and dedicated Deputy Retirement Communities Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the delivery of an effective housing management service that meets all legislative and regulatory requirements.Key...

  • Deputy Retirement Communities Manager

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Deputy Retirement Communities ManagerSanctuary Supported Living is seeking a skilled and dedicated Deputy Retirement Communities Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the delivery of an effective housing management service that meets all legislative and regulatory requirements.Key...

  • Retirement Communities Manager

    1 month ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Retirement Communities ManagerWe are seeking an experienced and dedicated Retirement Communities Manager to join our team at Sanctuary Supported Living. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retirement communities, ensuring that our residents receive the highest level of...

  • Retirement Communities Manager

    1 month ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Retirement Communities ManagerWe are seeking an experienced and dedicated Retirement Communities Manager to join our team at Sanctuary Supported Living. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retirement communities, ensuring that our residents receive the highest level of...

  • Retirement Communities Manager

    1 month ago

    Rayleigh, United Kingdom Sanctuary Group Full time

     Retirement Communities Manager Dobsons House, Dobsons Close, Rayleigh, SS6 7NY £36,143 (rising to £38,045 per annum after 12 months subject to performance) 37.5 hours per week   Sanctuary Supported Living is delighted to be recruiting for a Retirement Communities Manager for our CQC Registered, Retirement Communities Service, Dobsons House,...

  • Retirement Communities Director

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Retirement Communities ManagerWe are seeking a highly skilled and experienced Retirement Communities Manager to join our team at Sanctuary Supported Living. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retirement communities, ensuring that our residents receive the highest level of...

  • Retirement Communities Director

    4 weeks ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Retirement Communities ManagerWe are seeking a highly skilled and experienced Retirement Communities Manager to join our team at Sanctuary Supported Living. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retirement communities, ensuring that our residents receive the highest level of...

  • Retirement Communities Director

    1 month ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Retirement Communities ManagerWe are seeking an experienced and dedicated individual to join our team as a Retirement Communities Manager. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retirement communities, ensuring that our residents receive the highest level of care and...

  • Retirement Communities Director

    1 month ago

    Rayleigh, Essex, United Kingdom Sanctuary Group Full time

    Job Title: Retirement Communities ManagerWe are seeking an experienced and dedicated individual to join our team as a Retirement Communities Manager. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retirement communities, ensuring that our residents receive the highest level of care and...

  • Operational Productivity Transformational Lead

    6 months ago

    Rayleigh, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    ROLE SUMMARY The post holder will lead on and implement improvement systems and ensure that these are in place and fully functional so that a high level of Productivity can be delivered across all services in their Directorate. The post holder will identify, lead and introduce new systems to improve the Immunisation service and have key working relationships...

  • Restaurant Operations Manager

    3 weeks ago

    Rayleigh, Essex, United Kingdom Loungers Full time

    Assistant Manager - New OpeningThis is an exciting opportunity to join our fast-growing restaurant group, Loungers, and become part of a dynamic team. As Assistant Manager, you'll support the General Manager in maintaining high standards across the team, delivering exceptional customer experiences, and driving sales growth. Your role will involve supporting...

  • Assistant Manager

    3 weeks ago

    Rayleigh, United Kingdom Loungers Full time

    Assistant Manager - New Opening - RayleighThis is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK. Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that...

  • Assistant Manager

    3 weeks ago

    Rayleigh, United Kingdom Loungers Full time

    Assistant Manager - New Opening - RayleighThis is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK. Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that...

  • General Manager

    1 month ago

    Rayleigh, United Kingdom Loungers Full time

    General Manager - New Opening - RayleighThis is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK. Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be...