Deputy Retirement Communities Manager

4 weeks ago


Rayleigh, Essex, United Kingdom Sanctuary Group Full time
Job Title: Deputy Retirement Communities Manager

Sanctuary Supported Living is seeking a skilled and dedicated Deputy Retirement Communities Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the delivery of an effective housing management service that meets all legislative and regulatory requirements.

Key Responsibilities:
  • Support the management of relationships within the service to improve better outcomes with residents, staff, volunteers, and the local community.
  • Assist in tenancy management, ensuring prospective and existing residents understand their rights and responsibilities relating to their tenancy agreement.
  • Support the coordination of low-level Antisocial Behaviour (ASB) cases in line with the prescribed policies and practices.
  • Deliver social activities, promoting wider use of any communal facilities both by customers and external parties to encourage participation and involvement.
  • Record and update relevant data, maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information.
Requirements:
  • Proven knowledge of key needs and services for older adults.
  • Ability to work on your own initiative and lead staff to implement a positive resident experience.
  • Experience of achieving Key Performance Indicators (KPIs) and ensuring contractual compliance.
  • Good written and verbal skills to compile reports and communicate effectively with staff, customers, and other key stakeholders.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive work environment.

Sanctuary Supported Living is an equal opportunities employer and welcomes applications from diverse backgrounds. We are committed to providing a safe and inclusive environment for our employees and customers.



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