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Head Host

4 months ago

London, United Kingdom Fortnum & Mason Full time

DJTS Head Host Hostess

 

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

 

Head Host/Hostess – Diamond Jubilee Tea Salon

 

Epitomising the sophistication of Afternoon and High Tea in all its splendour, our Diamond Jubilee Tea Salon serves an extraordinary selection of teas, our famous fluffy scones and delicious sandwiches 7 days a week for all those special occasions. The Queen opened the Tea Salon in 2012 in honour of her Diamond Jubilee. The Tea Salon also specialises in private dining hosting an array of events from charity balls to private birthday parties.

 

We are currently looking for a Head Host/Hostess for our Diamond Jubilee Tea Salon. This is a an exciting opportunity for someone looking to manage a small team of Hosts/Hostesses as well as being one the first people our customers interact with leaving a lasting impression.

 

Key Accountabilities:

 

  • Promote, establish and maintain a regular customer base and communicate all relevant information to staff

  • Maintain a high customer focus and convey this attitude to all team members

  • Ensure that all standards of service are met

  • First point of contact for reception team

  • First impression of restaurant and last warming goodbye, creating positive and fun experience for customers.

  • Reservation bookkeeper, ensuring organized and accurate records of customers.

  • Strive for customer satisfaction by meeting all personal and special requests of guests.

 

We expect the successful candidate to have the following skills and experience:

 

  • Experience as a successful Head Host/Hostess within Afternoon Tea or high-end restaurant.

  • Excellent Microsoft office skills

  • Excellent communication skills

  • Passionate about customer service and hospitality industry

  • Be really resilient and be able to manage up

  • Excellent diary management

  • An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times

 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

 

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.