TikTok Commerce- Moderation SOP Program Manager

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom TikTok Full time

About the team

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Moderation SOP Program Manager. . Responsibility - Develop and implement Moderation Standard Operating Procedures (SOP) programs. - Lead moderation SOP design and deliver timely and clear updates to internal teams to enable front line operations and to deliver high quality moderation results.- Manage day-to-day policy development workflows, related guidelines, updates and be the single point of contact and liaison to the overall governance and policy team and other cross functional stakeholders.- Conduct analysis and draft existing and new moderation guidelines for sellers, products and contents with a focus on safety issues such as fraud, counterfeit products and regulated products.- Gather insights and identify key business requirements for cross-functional teams and business partners. - Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.- Work with other program managers to identify risks and opportunities across multiple projects within the department. - Work closely with quality and training teams to identify struggling areas that should be addressed through learning solutions.

Minimum Qualifications- Bachelor's Degree in business administration, project management or policy related fields. - Fluency in English and French, both written and spoken, is required for this role.- Proven experience in project/program management.- Track record in crafting and operationalising moderation guidelines in the tech industry.- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness. Preferred Qualifications:- Master's degree in business administration or policy related fields. - Experience in E-Commerce or marketplace platforms.- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.

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