TikTok Shop- Moderation Partner Operations Manager

4 weeks ago

London, United Kingdom TikTok Full time

About the team

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Moderation Partner Operations Program Manager. Responsibility - Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics. - Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation. - Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimise outcomes.- Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.- Support Partner Operation Manager on all the bug issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting;- Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators.

Minimum Qualifications- Bachelor's Degree in business administration, project management or other relevant field.- Proven experience in project/program management, online customer service with at least 2 years' experience in vendor operations role.- Track record of launching and delivering partner operations management improvements across multiple geographical locations. - Able to travel to Business Partner sites frequently. Preferred Qualifications:- Master's degree in business administration.- Experience in E-Commerce or marketplace platforms- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.

  • TikTok Shop

    2 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop

    7 days ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. About us: Global E-Commerce's...

  • TikTok Shop

    4 weeks ago

    London, United Kingdom TikTok Full time

    About the team The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We...

  • TikTok Commerce- Moderation SOP Program Manager

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and...

  • TikTok Shop

    1 week ago

    London, United Kingdom TikTok Full time

    About the team About us: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a...

  • TikTok Shop

    3 weeks ago

    London, United Kingdom TikTok Full time

    TikTok Shop - Business Analyst, Shopping Center Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of...

  • TikTok Shop

    4 weeks ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. TikTok Shop is an innovative...

  • TikTok Shop

    2 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.ResponsibilitiesTikTok is the leading destination for short-form mobile video and content commerce. Our mission is to inspire creativity and...

  • TikTok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video and content commerce. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore,...

  • TikTok Shop Partnership

    3 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop

    7 days ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta,...

  • TikTok Shop Partnership

    3 weeks ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. The authenticity of TikTok...

  • TikTok Commerce-Moderation Training Program Manager(French Speaking)

    3 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and...

  • TikTok Commerce-Moderation Training Program Manager(Italian Speaking)

    3 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and...

  • TikTok Shop

    4 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop

    1 week ago

    London, United Kingdom TikTok Full time

    About the team The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We...

  • Tiktok Shop

    1 month ago

    London, United Kingdom TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • TikTok Shop

    4 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • TikTok Shop

    3 weeks ago

    London, United Kingdom TikTok Full time

    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. The authenticity of TikTok...

  • TikTok Shop Partnership

    3 weeks ago

    London, United Kingdom TikTok Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...