TikTok Shop-Concession Process Program manager
1 month ago
TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
We are looking for a Process PM responsible for building robust processes for Buyer Concessions, identifying opportunities for improvement, and partnering with dependent teams to improve tools and systems for internal and external customers. Enable our BPO network to handle all inbound customer contacts through adherence to the robust processes you build out. Lead the way in developing, reviewing, and updating our standard operating procedures (SOPs), making sure they help customer service teams work together better and meet our goals.
- Utilize data-driven insights to monitor the effectiveness of implemented SOPs, identifying key performance indicators (KPIs) to measure success and areas for improvement.
- Bachelor's degree or equivalent practical experience.
- Experience in eCommerce or marketplace platform.
- Experience in project management; Adaptability and flexibility to manage shifting priorities and the ability to handle high-pressure situations
Experience writing and presenting BRDs;
- Excellent written, verbal and interpersonal communication skills with proven ability to present data to stakeholders in a digestible manner.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
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TikTok Shop-Concession Process Program manager
1 month ago
London, United Kingdom TikTok Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta,...
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TikTok Shop
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London, United Kingdom TikTok Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...
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TikTok Shop-Concession Process Program manager
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London, United Kingdom TikTok Full timeAbout the team Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful...
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TikTok Shop
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London, United Kingdom TikTok Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta,...
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TikTok Shop
1 month ago
London, United Kingdom TikTok Full timeTikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. TikTok Shop is an innovative...
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London, United Kingdom TikTok Full timeTikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. We are looking for a Process...
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TikTok Shop
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London, United Kingdom TikTok Full timeTikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve. We are looking for a Process...
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London, United Kingdom TikTok Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...
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London, United Kingdom TikTok Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...
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London, United Kingdom TikTok Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New...
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TikTok Shop
1 month ago
London, United Kingdom TikTok Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...
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TikTok Shop
1 month ago
London, United Kingdom TikTok Full timeAbout the team The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We...
