Support Medical Secretary
2 weeks ago
Job summary
We are looking for an enthusiastic, flexible and highly motivated individual to join our Secretariat Team in ENT at The Princess Royal Hospital in Telford. The successful applicant must be literate, numerate and have a good understanding of computers. The Clerical Team is vital to the efficient running of the Department which strives to deliver a high standard of patient centred care. We are looking for individuals with ambition who are able to work to and achieve goals and/or objectives set by their line manager. You will develop close working relationships with clinical and non-clinical staff ensuring they demonstrate a professional manner and personal confidence. NHS experience would be advantageous.
Main duties of the job
Provide an efficient and comprehensive secretarial support service for the Secretary/PA, prioritising work to ensure deadlines are effective communication with associated in the organisation of the Clinical Team's workload.
1. Using Microsoft Office application, produce clinical correspondences with audio To include communication to General Practitioners and other health professionals, clinical letters, notes and discharge Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner4. Arrange and minute meetings as required5. Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as To adhere to agreed policies, procedures and Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action8. Opening and dealing with incoming correspondences as appropriate9. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary10. Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system11. File results, letters and various other documentation in medical notes12. Maintain comprehensive office systems ensuring prompt access to information.
About us
As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families.
The ENT Department (also known as Head & Neck or Otolaryngology) provides a full range of ENT clinical services to over half a million people living in Shropshire, Telford & Wrekin and mid-Wales.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Education / Training
Essential
4 GCSE (C and above) or equivalent RSA stage 3 typewriting / word processing or equivalent
Desirable
NVQ 3 Business Admin ECDL
Experience
Essential
Audio typing Knowledge of software programs
Desirable
Medical Secretarial / PA experience Medical terminology NHS experience
Skills
Essential
Excellent command of English, high standard of grammar and spelling Well organised Able to prioritise
Desirable
Knowledge of NHS policies and procedures-
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