Receptionist/administrator

1 month ago


Telford, United Kingdom Hollinswood and Priorslee Surgery Full time

**Job Description Receptionist/Administrator Job Title**: Receptionist/Administrator Responsible to: Management Team Job Purpose: To ensure that the Reception and administration of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses, and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Booking appointments 2. Contacting pathology/medical secretaries/outside agencies 3. Dealing with test result enquiries 4.

Ambulance/ Transport bookings 5. Home visit requests 6. Deal with general enquiries 7. Contacting other providers as requested by Doctor or Management Reception Duties 8.

Greet patients and visitors 9. Register new patients and temporary residents 10. Signposting patients to appropriate agencies 11. Entering correspondence on Docman system 12.

Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of Clinicians during clinics 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries Records 16.

Summarise, maintain and file/pull records as needed Prescriptions 17. Dealing with requests for repeat prescriptions 18. Raising prescriptions as per Practice protocols 19. Dealing with queries relating to repeat prescriptions General 20.

24. Ensure that there is always an adequate level of stock e.g., new registration forms, Path lab forms etc. 25. Participate in providing extra holiday/sickness cover for admin duties as required 26.

Any reasonable duties as necessary



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