Customer Installation Engineer

3 weeks ago

Sheffield, United Kingdom Transaction Network Services Full time

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence

Overview

Come Join TNS’s Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver “Right First Time & On Time”. At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. This is a fantastic opportunity for a candidate to develop and excel technically across a multitude of technology platforms that go into providing our best in class managed network solutions.

Responsibilities

Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network.

This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy.

The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The job responsibilities include:

Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting

Qualifications

Required

Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience – Minimum 1 years’ experience in a similar role is required.

Desirable

Experience in the installation and configuration of one or more of these router types – Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications – Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

  • Fire & Security Service Engineer - Sheffield

    1 month ago

    Sheffield, United Kingdom The Engineer Full time €25,000 - €35,000

    Fire & Security Service Engineer - Sheffield Job Title : Fire & Security Service Engineer - Sheffield Location : Sheffield Job type: Full time - Permanent The Important Bit - The Package Salary in the region of £25,000 to £35,000 (starting level will be dependent on experience as we welcome applications from trainees and industry experienced...

  • Installation Engineer

    4 weeks ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Thank you for taking the time to read about this opportunity with Schuberts. * Are you looking for a new role where you get to travel around the UK and abroad? * Do you have an understanding of how things are made and love to fix things? * Do you want to work for a family business where people matter?If you’re reading this and thinking, yes, yes, yes, then...

  • Installation Engineer

    3 weeks ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Thank you for taking the time to read about this opportunity with Schuberts. * Are you looking for a new role where you get to travel around the UK and abroad? * Do you have an understanding of how things are made and love to fix things? * Do you want to work for a family business where people matter?If you’re reading this and thinking, yes, yes, yes, then...

  • Installation Engineer

    7 days ago

    Sheffield, Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Thank you for taking the time to read about this opportunity with Schuberts.Are you looking for a new role where you get to travel around the UK and abroad? Do you have an understanding of how things are made and love to fix things? Do you want to work for a family business where people matter? If you're reading this and thinking, yes, yes, yes, then...

  • Commercial Installation Engineer

    1 month ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Are you looking for a new role where you get to travel around the UK and abroad? * If you’re reading this and thinking, yes, yes, yes, then becoming one of Schubert’s new Installation Engineers might be the perfect opportunity for you! Customers range from small private companies to multinationals, operating across the UK and Ireland and selling into...

  • Commercial Installation Engineer

    3 weeks ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Are you looking for a new role where you get to travel around the UK and abroad? * If you’re reading this and thinking, yes, yes, yes, then becoming one of Schubert’s new Installation Engineers might be the perfect opportunity for you! Customers range from small private companies to multinationals, operating across the UK and Ireland and selling into...

  • Commercial Installation Engineer

    3 weeks ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Are you looking for a new role where you get to travel around the UK and abroad? * If you’re reading this and thinking, yes, yes, yes, then becoming one of Schubert’s new Installation Engineers might be the perfect opportunity for you! Customers range from small private companies to multinationals, operating across the UK and Ireland and selling into...

  • Commercial Installation Engineer

    1 month ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Are you looking for a new role where you get to travel around the UK and abroad? * If you’re reading this and thinking, yes, yes, yes, then becoming one of Schubert’s new Installation Engineers might be the perfect opportunity for you! Customers range from small private companies to multinationals, operating across the UK and Ireland and selling into...

  • Project Manager

    1 month ago

    Sheffield, United Kingdom T & D Glazing And Installation Limited Full time

    Project Manager - Cladding and Facades Installations Company: T&D Glazing and Installation Limited Location: London Are you keen on leading significant facade and cladding installation projects? We're excited to announce that T&D Glazing and Installation Limited is looking to expand our team. We are searching for three dedicated Project Managers to...

  • Installation Engineer

    2 months ago

    Sheffield, United Kingdom Power Control Ltd Full time

    Installation Engineer A vacant position created as the result of continued annual growth within Power Control Ltd, an independently owned company, incorporated in 1994 and recognised market leader in solid state and modular Uninterruptible Power Supplies. The main purpose of the role is to carry out UPS associated AC & DC electrical installations,...

  • Installation Engineer

    3 weeks ago

    Sheffield, United Kingdom Power Control Ltd Full time

    Installation Engineer A vacant position created as the result of continued annual growth within Power Control Ltd, an independently owned company, incorporated in 1994 and recognised market leader in solid state and modular Uninterruptible Power Supplies. The main purpose of the role is to carry out UPS associated AC & DC electrical installations,...

  • Installation Engineer

    1 month ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Thank you for taking the time to read about this opportunity with Schuberts. Are you looking for a new role where you get to travel around the UK and abroad?Do you have an understanding of how things are made and love to fix things?Do you want to work for a family business where people matter? If you’re reading this and thinking, yes, yes, yes, then...

  • Installation Engineer

    1 month ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Thank you for taking the time to read about this opportunity with Schuberts. Are you looking for a new role where you get to travel around the UK and abroad?Do you have an understanding of how things are made and love to fix things?Do you want to work for a family business where people matter? If you’re reading this and thinking, yes, yes, yes, then...

  • Installation Engineer

    3 weeks ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Thank you for taking the time to read about this opportunity with Schuberts. Are you looking for a new role where you get to travel around the UK and abroad?Do you have an understanding of how things are made and love to fix things?Do you want to work for a family business where people matter? If you’re reading this and thinking, yes, yes, yes, then...

  • Installation Engineer

    3 weeks ago

    Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Thank you for taking the time to read about this opportunity with Schuberts. Are you looking for a new role where you get to travel around the UK and abroad?Do you have an understanding of how things are made and love to fix things?Do you want to work for a family business where people matter? If you’re reading this and thinking, yes, yes, yes, then...

  • Installation Engineer

    1 week ago

    Sheffield, Sheffield, United Kingdom Oliver King Consulting Limited Full time

    Hey there! Excited to share about this cool opportunity with Schuberts...Let's dive in to see if you're a fit for becoming one of Schubert's new Installation Engineers:About Schuberts:Founded in 1928, Schubert Technical Services offers finishing equipment to various industries, constantly innovating and being exclusive agents for top companies like Giardina...

  • CNC Installation Engineer

    2 weeks ago

    Sheffield, United Kingdom Metalis Engineering Recruitment Limited Full time

    Metalis are working with a prestigious company in Sheffield who manufacture some of the largest components in the UK, on some of the largest machines. They are an ever growing company who are currently looking to add to their team by recruiting for a machinetool engineer to work in their machine shop. This is an exciting opportunity to join a world-class...

  • Field Installation Engineer

    1 month ago

    Sheffield, United Kingdom The Curve Group Full time €30,000

    Job Title: Field Installation Engineer Location: North England Salary: Up to £30,000 basic DoE Who you’ll be working for Our client is the UK’s Largest Garage Equipment Workshop Service & Spares Provider and is part of European group that is active in multiple industries including manufacturing, distribution, and service within the automotive...

  • Commercial Catering Install

    2 weeks ago

    Sheffield, United Kingdom Essentia Solutions Group Full time

    Essentia Solutions Group are currently working on behalf of an excellent commercial catering equipment distributor based in Sheffield. As a specialist distributor they specialise in sale and installation of various equipment from Combi-Oven's through to Warewash Equipment. Currently, they have excellent opportunities for additional engineers to join...

  • Commercial Catering Install

    1 week ago

    Sheffield, United Kingdom Essentia Solutions Group Full time

    Essentia Solutions Group are currently working on behalf of an excellent commercial catering equipment distributor based in Sheffield. As a specialist distributor they specialise in sale and installation of various equipment from Combi-Oven's through to Warewash Equipment.Currently, they have excellent opportunities for additional engineers to join their...