Customer Installation Specialist

1 month ago

Sheffield, Sheffield, United Kingdom Transaction Network Services Full time

Transform your career with a role that drives excellence and innovation in the payments and financial service markets.

Overview

At Transaction Network Services, we empower our customers to transact across highly secure, reliable, and high-speed solutions globally.

As a Customer Installation Specialist, you will be part of a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers.

Responsibilities

  1. Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration, and troubleshooting tasks.
  2. Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation.
  3. Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed.
  4. Work with telecommunication companies to turn up circuits, including leased lines, DSL, ISDN, VPN, MPLS, and more.
  5. Ensure Remedy database integrity is always maintained and highlight where existing data requires updating.
  6. Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary.
  7. Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner.
  8. Build and consolidate professional working relationships with technical peers within customer organizations and with other similar TNS teams around the globe.
  9. Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary.
  10. Take an active role in understanding new TNS products and service offerings, including changes to proprietary software functionality and operation.
  11. Use time management tools to assist with project task tracking and reporting.

Qualifications

  1. Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities.
  2. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance.
  3. Working experience in Networking.
  4. Understanding of and experience in the delivery of mission-critical services using Broadband and/or Mobile connectivity.
  5. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian.
  6. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time.
  7. Role Level is dependent on qualifications and experience – Minimum 1 year's experience in a similar role is required.

Desirable

  1. Experience in the installation and configuration of one or more of these router types – Cisco, Juniper, Digi, Virtual Access, Fortinet.
  2. A point-of-sale (POS), ATM, banking or finance industry background.
  3. A Bachelor degree (US) or Higher National Diploma, HND (UK).
  4. CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications.
  5. Experienced user of MS Office applications – Outlook, Excel, Word, PowerPoint, Visio.
  6. Experience with Remedy and Salesforce.
  7. Mobile carrier data connectivity solution implementation/support.
  8. PSTN technologies.

We are an equal opportunity employer and welcome applications from individuals who share our passion for technology and personal growth.

  • Installation and Maintenance Specialist

    2 months ago

    Sheffield, Sheffield, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Join our team of skilled professionals at beBee Professionals and take on the role of Installation and Maintenance Specialist. In this position, you'll be responsible for providing on-site installation, maintenance, and repair services for our clients.Key Responsibilities:Install and maintain equipment at customer locations, ensuring full...

  • Field Installation Specialist

    5 days ago

    Sheffield, Sheffield, United Kingdom ENGINEERINGUK Full time

    Field Installation Specialist - South YorkshireSector: Engineering, Role: Manual Skilled, Contract Type: Permanent, Hours: Full Time.Salary: £29,000 - £36,200 per year. Location: South Yorkshire.Role SummaryThis role involves working as a field installation specialist, providing expert installation and maintenance services to customers. A competitive...

  • Telecoms Installation Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom ENGINEERINGUK Full time

    Job OverviewAs a Telecoms Installation Specialist with ENGINEERINGUK, you will play a crucial role in delivering exceptional customer experiences by installing and maintaining our latest technology solutions. This includes superfast broadband, TV, and entertainment services.

  • Electrical Installation Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom South Yorkshire Housing Association Ltd Full time

    Job OverviewWe are seeking a skilled Electrical Installation Specialist to join our Home Maintenance Team. As an Electrical Installation Specialist, you will be responsible for carrying out electrical installation, testing, and remedial works in the homes of our customers.The ideal candidate will have experience in electrical work, including maintenance,...

  • Installation and Repair Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Gough & Kelly Limited Full time

    Job Description: Installation and Repair Specialist at Gough & Kelly LimitedJob Type: Full-timeLocation: SheffieldIndustry: SecuritySalary: £30,000 - £37,000 per annum, depending on experienceJob Description: We are seeking an experienced Installation and Repair Specialist to join our team in Sheffield. The successful candidate will be responsible for...

  • Maintenance and Installation Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Seriously Connected Full time

    Seriously Connected is looking for a skilled Maintenance and Installation Specialist to join our team. The successful candidate will have experience in installation, commissioning and maintenance of cutting-edge food production systems.The ideal candidate will have at least five years of experience in food production or related industries, with solid service...

  • Security Systems Installation Specialist

    2 days ago

    Sheffield, Sheffield, United Kingdom JLB Recruitment Ltd Full time

    Job Title:Security Systems Installation SpecialistLocation:The Midlands, UK (with occasional travel to other locations)Salary:£34,500 per annumAbout the Role:This is an exciting opportunity for a skilled Security Systems Installation Specialist to join our team at JLB Recruitment Ltd. As a specialist in CCTV, intruder alarm, fire alarm, and access control...

  • Installation Specialist

    4 days ago

    Sheffield, Sheffield, United Kingdom WALLACE HIND SELECTION LIMITED Full time

    Wallace Hind Selection Limited is currently seeking an experienced Installation Specialist to join their team. Based in the stunning High Peak, this role will involve assembling and installing lifting solutions with precision and safety.As an expert in your field, you will play a crucial part in ensuring the success of our projects. From ports to factories,...

  • Field Installation Specialist

    7 days ago

    Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Limited Full time

    We are seeking a highly skilled Field Service Engineer to join our team as a Field Installation Specialist. In this role, you will be responsible for installing and servicing heat pumps, as well as managing full projects from start to finish.The ideal candidate will have previous experience working on heat pumps and be able to work independently, with...

  • Equipment Installation Specialist

    5 days ago

    Sheffield, Sheffield, United Kingdom Ethero Full time

    Job Overview: Ethero, a leading provider of automation solutions, is seeking a skilled Equipment Installation Specialist to join their team. This role involves installing large automated equipment worldwide, requiring flexibility and adaptability.The Role: As an Equipment Installation Specialist, you will be responsible for installing complex automation...

  • Electrical Installation Specialist

    5 days ago

    Sheffield, Sheffield, United Kingdom Austin Fraser Full time

    Austin Fraser is a leading business that helps clients understand and manage their environmental risks.We are currently looking for an experienced Electrical Installation Specialist to join our UK-wide team of electricians, completing electrical duties for customers in the Energy division with a focus on Petrol Filling Stations sites across the UK.The...

  • Fire and Security Installation Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Mitchell Maguire Full time

    Installation & Service Engineer RoleJob OverviewAs a seasoned Installation & Service Engineer, you will be responsible for the installation and commissioning of fire & security systems, as well as providing top-notch support to customers.Key ResponsibilitiesSenior Engineer role dealing with fire & security system installation and commissioningCarry out...

  • Electric Installation Specialist

    5 days ago

    Sheffield, Sheffield, United Kingdom CV-Library Full time

    Electric Installation Specialist OpportunityWe are currently looking for a highly skilled electrician to join our team as an Electric Installation Specialist. The successful candidate will be responsible for maintaining and repairing electrical systems and equipment on-site, as well as conducting electrical installation work, including wiring, cabling, and...

  • Fire and Security Installation Specialist

    1 week ago

    Sheffield, Sheffield, United Kingdom Mitchell Maguire Full time

    At Mitchell Maguire, we're seeking a highly skilled Fire and Security Installation Specialist to join our team. This is a senior engineering role involving the installation and commissioning of fire & security systems. With a strong background in maintenance and repairs, you'll provide reliable support to customers at all times.The ideal candidate will have...

  • Window Installation Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Anglian Home Improvements Full time

    Job DescriptionWe are seeking skilled self-employed installers to collaborate with us on various projects as Window Installation Specialists. As a self-employed contractor, you will be responsible for managing your own schedule, tools, and transportation while delivering high-quality installation services to our clients. Key responsibilities include...

  • Equipment Installation Specialist

    2 days ago

    Sheffield, Sheffield, United Kingdom Ethero Full time

    Job Title: Equipment Installation SpecialistAt Ethero, a leading capital equipment provider in the field of automation, we require an experienced Equipment Installation Specialist to join our team. The ideal candidate will be City & Guilds electrically qualified and flexible to travel internationally for extended periods.Key Responsibilities:Install and...

  • Intruder Alarm Installation Specialist

    1 week ago

    Sheffield, Sheffield, United Kingdom Infinity Resource Solutions Full time

    Job Opportunity: Intruder Alarm Installation SpecialistAbout Us:Our Rotherham-based company provides a comprehensive range of services, including design, installation, and maintenance of security systems, CCTV, and access control solutions.Role Summary:We are seeking a highly skilled Fire Security Engineer to join our team. The successful candidate will have...

  • Installation Specialist

    5 days ago

    Sheffield, Sheffield, United Kingdom Ethero Full time

    About Ethero:We are a renowned capital equipment provider specializing in automation solutions. Our team is expanding, and we need a skilled Installation Specialist to join us.This role involves installing and commissioning equipment globally, leveraging expertise in automation and electrical systems. You will develop and maintain strong relationships with...

  • Global Installation Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Ethero Full time

    Ethero requires a highly skilled Global Installation Specialist to join their team. As an expert in installing and commissioning automated equipment, you will travel extensively throughout the world, working closely with clients to deliver high-quality solutions. **Key Responsibilities:**Install and commission automated equipment in various locationsMaintain...

  • Electrical Installation Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom LOGICAL PERSONNEL SOLUTIONS Full time

    Job OverviewWe are seeking an experienced Electrical Installation Specialist to join our team at Logical Personnel Solutions.