Customer Installation Specialist

1 month ago

Sheffield, Sheffield, United Kingdom Transaction Network Services Full time
Customer Installation Engineer

At Transaction Network Services, we're seeking a highly skilled Customer Installation Engineer to join our team. As a key member of our Customer Installation team, you'll play a critical role in delivering high-quality solutions to our customers across the globe.

Key Responsibilities:
  • Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration, and troubleshooting tasks.
  • Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation.
  • Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed.
  • Work with telecommunication companies to turn up circuits, including leased lines, DS0, DS1, DS3, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS, and more.
  • Ensure Remedy database integrity is always maintained and highlight where existing data requires updating.
  • Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary.
  • Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner.
  • Build and consolidate professional working relationships with technical peers within customer organizations and with other similar TNS teams around the globe.
  • Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary.
  • Take an active role in understanding new TNS products and service offerings, including changes to proprietary software functionality and operation.
  • Use time management tools to assist with project task tracking and reporting.
Requirements:
  • Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities.
  • Proven experience in working concurrently on several reasonably complex assignments with minimal guidance.
  • Working experience in Networking.
  • Understanding of and experience in the delivery of mission-critical services using Broadband and/or Mobile connectivity.
  • Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian.
  • Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time.
  • Role Level is dependent on qualifications and experience – Minimum 1 year's experience in a similar role is required.
Desirable:
  • Experience in the installation and configuration of one or more of these router types – Cisco, Juniper, Digi, Virtual Access, Fortinet.
  • A point-of-sale (POS), ATM, banking, or finance industry background.
  • A Bachelor degree (US) or Higher National Diploma, HND (UK).
  • CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications.
  • Experienced user of MS Office applications – Outlook, Excel, Word, PowerPoint, Visio.
  • Experience with Remedy and Salesforce.
  • Mobile carrier data connectivity solution implementation/support.
  • PSTN technologies.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about technology and committed to delivering exceptional results, we'd love to hear from you.

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