Customer Service Engineer

4 weeks ago


Sheffield, Sheffield, United Kingdom Virgin Media Full time
Job Title: Customer Service Engineer

About the Role:

We are seeking a highly skilled Customer Service Engineer to join our team. As a Customer Service Engineer, you will be responsible for installing and repairing our customers' equipment, ensuring that they receive the best possible service.

Key Responsibilities:

* Install and repair equipment at customers' premises
* Provide excellent customer service and ensure that customers are satisfied with the service they receive
* Work closely with the technical team to resolve technical issues and improve service delivery
* Collaborate with other teams to ensure that customers receive a seamless service

Requirements:

* A UK Manual driving licence with no more than 8 points
* Ability to work at heights and in all weather conditions
* Excellent problem-solving skills and ability to find suitable solutions for customers
* Ability to build great relationships with customers
* Organised and motivated individual with a customer-focus

What We Offer:

* Competitive salary of £29,000
* £2,500+ On target earnings
* 25 days of annual leave, including your birthday
* First-rate pension programme with up to 10% matching contributions
* Ability to buy and sell up to 5 days of leave to suit your individual needs
* Access to wellbeing benefits including the Unmind App, BUPA medical coverage, and critical illness insurance
* Life insurance and a healthcare plan
* Support for all family situations

How to Apply:

If you are a motivated and customer-focused individual with excellent problem-solving skills, please submit your application. We look forward to hearing from you.

Virgin Media is an equal opportunities employer.

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