Quality & Compliance Improvement Adviser-Restart

6 months ago

Birmingham, United Kingdom Serco Full time

Location: Birmingham - with regular travel across other Serco offices in the West Midlands and Cardiff, dependent on business need.

Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners, we were delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart Scheme in Wales and West Central England, supporting eligible individuals to find jobs in their local area.

The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers’ Allowance (IB) for at least 6 months to get back into work. We comprehensively assess Participants’ needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.

We are expanding our team and are now recruiting a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco’s internal delivery meets contractual, regulatory and legislative requirements.

You will report directly into the Senior Quality & Compliance Improvement Adviser, however you will equally be part of the Serco Restart Operational Team.

You will primarily be based at our office in Birmingham, 5 days per week, with regular visits to our sites in West Bromwich and Coventry. Travel to additional locations, including our Cardiff office, may be required according to business need.

Key Accountabilities

Quality Assurance and Compliance

Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate Act as the nominated local expert for quality assurance and compliance within the business Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full

Audits

Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery Coordination and management of any regulatory audits and inspections including readiness reviews.

What you’ll need to do the role:

To be successful in the role you will need experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.

You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines, whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.

Understanding of DWP/welfare to work/ employability market environment is desirable but not essential.

This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.

Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives. A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

Salary range £, - £, Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships An autonomous and supportive culture The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion

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