Compliance Improvement Advisor
4 weeks ago
Job Title: Quality & Compliance Improvement Adviser
Job Summary:
We are seeking a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco's internal delivery meets contractual, regulatory and legislative requirements.
Key Responsibilities:
Quality Assurance and Compliance
- Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users.
- Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate.
- Act as the nominated local expert for quality assurance and compliance within the business.
- Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full.
Audits
- Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery.
- Coordination and management of any regulatory audits and inspections including readiness reviews.
Requirements:
To be successful in the role, you will need experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.
You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines, whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.
This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.
About Serco:
- Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people's lives.
- A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
- Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What We Offer:
- Salary range £-£
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion
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