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Admin Assistant

4 months ago

Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

Job summary

An exciting opportunity has becomeavailable in our Nephrology Department. We are looking for an enthusiasticperson with a flexible approach to join our Nephrology Administration Team asan Administration Assistant. Thesuccessful candidate will support the clinical and secretarial teams ensuringthat our patients have a first class service from the moment they make contactwith the service. The post will require some flexibility across the division tosupport service needs. The successful applicant will possess excellent audiotyping skills, supported by an RSA 2 qualification or equivalent qualificationor proven admin experience. Level 2 numeracy and literacy skills are essentialto the post and MUST be shown in your application, if these qualificationsarent listed your application you will not be shortlisted. Please note thatthere will be an audio typing test as part of the interview process. If anyfurther details are required please contact the recruiting manager for thisposition.

Main duties of the job

The successfulapplicant will be motivated, enthusiastic and willing to work as part of ateam. Experience of audio typing and/orkeyboard skills are essential to the role. You will be able to demonstrateexcellent organisational skills and be able to communicate effectively and haveprevious experience in a busy office environment. As part of the role you willbe dealing with telephone/email queries, scanning, postal duties, bookingpatients in/out of the internal system and making any follow up appointments asrequired. The post is predominantly based at Sunderland however you would beexpected to cover other areas over both the Sunderland and South Tyneside sitesto support service needs. The post is hours per week working between thehours of and 5pm Monday to Friday.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Job description

Job responsibilities

Please see attached Job Description for full details

To provide clerical support to the Division of Medicine under the supervision of Renal Secretaries.

To be responsible for registering attendances and updating patient demographic details in the patient administration system.

To comply with the Trusts vision, values and behavioural compact.

To provide typing support to the Division of Medicine under the supervision of the Renal Secretaries.

Person Specification

Skills & Knowledge

Essential

Ability to prioritise tasks. Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient. Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing. Basic skills of empathy and reassurance. Basic keyboard skills. Ability to use basic email system and document clearly, using plain English. Basic understanding of health and safety requirements in a patient environment. General understanding of confidentiality requirements in a health care setting. Willing to undertake further training related to role.

Qualifications

Essential

Maths and English at level 2 or above (GCSE A C or equivalent). NVQ Level 2 qualification or equivalent in any subject.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS.

Physical Skills

Essential

Basic keyboard skills.