Ecommerce Site Operations Manager

4 months ago


Leicester, United Kingdom NEXT Full time

The eCommerce Developments team is recruiting an Onsite Operations Manager to focus on the health of the platform along with overseeing and driving the fixes with the associated teams. Based at Head Office in Leicestershire, offering a salary from £40,917

At NEXT, not only are we one of the UK’s largest fashion retailers, but we’re also one of the largest listed companies, full-stop. Selling our products and thousands of world-famous brands, both in-store and online UK and Internationally. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business. 

The eCommerce Developments team are responsible for implementing, testing and building on the UX designs plus the requirements of our partnered brands and the overall content of the website.

The role
You’ll balance technical expertise with a strong understanding of how site performance, user experience, and operational stability directly impact business outcomes. Being highly skilled when it comes to data and line managing, you’ll oversee the delivery of the below from the Onsite Operations Assistants and will be responsible for the strategic planning and vision. What else is involved?

Leading a team of Onsite Operation Assistants to deliver the below and optimise the user journey. Monitoring & data analytics of checkout, login, registration and payments against KPIs / goals. Assessment and prioritisation of drop outs providing actionable insights to enhance conversion. Overseeing and driving associated fixes with systems, content and product owners. Monitoring & data analytics of speed and performance across the website, Identify bottlenecks, slow-loading pages, and other performance issues. Work with the development teams, product owners and product managers to prioritise and implement performance optimisation strategies. Act as a key point of contact with the eCommerce Department for P1 issues, ensuring timely resolution and minimal impact on business operations. Analyse the root causes of critical issues and propose tactical and strategic solutions alongside stakeholders. Full reporting visibility available to the board. Develop, implement, and maintain automated testing scripts to ensure the functionality and stability of all our platforms. Regularly update and expand automated test coverage in response to new features or site changes. Management of the sale events across the UK and International platforms. Oversee and manage the delivery of key site changes. Ensure that changes are accurately reflected across all platforms and that they align with business objectives. Monitor the impact of these changes on performance and user experience.

You’ll be doing all this from either our Leicestershire Head Office. Our offices are inspiring, yes. But we understand that life happens. So, we’re big on making sure your work, works for you which is why we offer flexible working. Bring your energy. Play to your strengths. Make things bigger and better than before. Let’s Take It On.

So if you’ve got a strong understanding when it comes to web performance metrics, have a background in line managing teams, have senior stakeholder management experience, are highly analytical with a problem solving mindset, have strong communication skills and are looking for a role that encompasses the User Experience, this is the role for you and your career


  • eCommerce Analyst

    4 months ago


    Leicester, United Kingdom Next Full time

    The eCommerce Developments team is recruiting an eCommerce Analyst to focus on the health of the platform along with overseeing and driving the fixes with the associated teams. Based at Head Office in Leicestershire, offering a salary from £29,830 At NEXT, not only are we one of the UK’s largest fashion retailers, but we’re also one of the largest...

  • Ecommerce Strategist

    3 weeks ago


    Leicester, Leicester, United Kingdom Tagged Resources Full time

    **Job Title:** Ecommerce StrategistWe are seeking a highly skilled Ecommerce Strategist to join our team at Tagged Resources. As an Ecommerce Strategist, you will be responsible for supporting the new website launch and overseeing ecommerce and online trading duties and performance.The ideal candidate will have a track record of delivering considerable...


  • Leicester, United Kingdom NEXT Full time

    The eCommerce team is recruiting an eCommerce Business Owner to be at the forefront of our UK growth! Based at Head Office in Leicestershire, offering a competitive salary alongside great benefits such as a company car, private medical insurance and Management Share Options, to name a few. At NEXT, not only are we one of the UK’s largest fashion...


  • Leicester, Leicester, United Kingdom Recruitment Services Ltd Full time

    We are Recruitment Services Ltd, a forward-thinking company looking for a skilled Ecommerce Success Partnership Specialist to join our team. Located in Leicester, this permanent role offers an attractive salary of £35,000 per annum.As an Ecommerce Success Partnership Specialist, your primary responsibility will be to proactively monitor client satisfaction...


  • Leicester, United Kingdom NEXT Full time

    The eCommerce team is recruiting an Regional Manager - International Third Parties to be at the forefront of our global growth! Based at Head Office in Leicestershire, offering a competitive salary alongside great benefits such as a company car, private medical insurance and Management Share Options, to name a few. At NEXT, not only are we one of the...


  • Leicester, Leicester, United Kingdom NEXT Retail Ltd. Full time

    Role OverviewWe have an exciting opportunity for a Senior Content Coordinator to join our Total Platform team on a 12-month fixed-term contract. Our company is a new business-to-business online service that offers brands a full solution for ecommerce, including website development, warehousing, logistics, customer care, marketing, and data management.About...

  • Product Group Manager

    3 weeks ago


    Leicester, United Kingdom Next Full time

    Let's talk numbers.When it comes to UK retail, it's hard to find a bigger name.We sell thousands of items an hour and are expanding our e-commerce business by the second.For anyone in Tech, this is the place to learn.To grow.And to thrive.Our eCommerce websites and apps have grown steadily over the past 10 years to become one of the largest online retail...


  • Leicester, Leicester, United Kingdom Next Careers Full time

    As a key member of our international eCommerce trading team, you will play a pivotal role in driving global sales and ensuring the success of our international trading on third-party websites.About UsAt Next Careers, we are one of the UK's largest fashion retailers and listed companies. We sell our products and thousands of world-famous brands both in-store...


  • Leicester, United Kingdom NEXT Full time

    While you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.  We are seeking a...

  • Product Group Manager

    4 weeks ago


    Leicester, United Kingdom NEXT Full time

    Let’s talk numbers. When it comes to UK retail, it’s hard to find a bigger name. We sell thousands of items an hour and are expanding our e-commerce business by the second. For anyone in Tech, this is the place to learn. To grow. And to thrive.  Our eCommerce websites and apps have grown steadily over the past 10 years to become one of the largest...


  • Leicester, Leicester, United Kingdom Questech Recruitment Ltd Full time

    A dynamic opportunity to excel in a senior role at Questech Recruitment Ltd.As a Site Operations Manager, you will be responsible for the overall management of a haulage site. The position is paid on a weekly basis and involves leading a team including Supervisors, Drivers, and ground staff.Key Responsibilities:Developing skills and competencies of site...


  • Leicester, United Kingdom Next Full time

    The eCommerce team is recruiting an International eCommerce Trading Lead to be at the forefront of our global growth!Based at Head Office in Leicestershire, offering a competitive salary alongside great benefits such as a company car, private medical insurance and Management Share Options, to name a few.At NEXT, not only are we one of the UK's largest...


  • Leicester, Leicester, United Kingdom Next Full time

    Job Description">We are seeking a skilled Monitoring Tools Expert to join our team in Online Operations. As a key member of our technical operations team, you will be responsible for supporting our eCommerce platforms through your expertise in Dynatrace.">Key Responsibilities:">Design, implement, manage, integrate, and support our main monitoring...


  • Leicester, United Kingdom NEXT Full time

    The eCommerce team is recruiting an International eCommerce Projects Lead to be at the forefront of our global growth! Based at Head Office in Leicestershire, offering a competitive salary alongside great benefits such as a company car, private medical insurance and Management Share Options, to name a few. At NEXT, not only are we one of the UK’s...


  • Leicester, Leicester, United Kingdom Thrive Group Full time

    About the RoleAs an Operations Manager for Waste Sites, you will play a crucial role in ensuring the smooth operation of Thrive Oldham's waste sites in Leicestershire. Your duties will include:-Conducting HR-related tasks, such as supporting new starters and conducting performance reviews-Developing and delivering training packages, including toolbox talks...


  • Leicester, United Kingdom Next Full time

    While you'll have heard our name, there's a lot you probably don't know about NEXT.Like how we create most of our systems ourselves – whether it's a website, mobile app or application.What's more, we're growing.Fast.And it's the kind of growth and investment that is exciting for everyone in our business.We're looking for a Developer and a Senior Developer...


  • Leicester, Leicester, United Kingdom Harmonyfire Full time

    At Harmony Fire, we are committed to delivering exceptional service and driving growth. As a Senior Site Operations Manager, you will play a key role in our mission to make the UK safer, one home at a time.About UsSince 2017, we have been recognized as one of Europe's fastest-growing companies, ranked 72nd. We are passionate about making a difference and...


  • Leicester, United Kingdom Thrive Group Full time

    Thrive Oldham are recruiting a Waste Sites Operations Manager in the Leicestershire Area The role is very much a hands-on management role.


  • Leicester, United Kingdom Thrive Group Full time

    Thrive Oldham are recruiting a Waste Sites Operations Manager in the Leicestershire Area The role is very much a hands-on management role. It will require travelling to the Council's RHWSs and WTSs daily to undertake: - HR related tasks (supporting the onboarding process for new starters, undertaking one to ones, return to works, Annual Performance...


  • Leicester, United Kingdom Thrive Group Full time

    Thrive Oldham are recruiting a Waste Sites Operations Manager in the Leicestershire AreaThe role is very much a hands-on management role. It will require travelling to the Council's RHWSs and WTSs daily to undertake: -HR related tasks (supporting the onboarding process for new starters, undertaking one to ones, return to works, Annual Performance Reviews,...