Service Coordinator

2 weeks ago

Walsall, United Kingdom Johnson Controls Full time

Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet

Our UK&I HVAC Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for Heating, Ventilation, Air Conditioning plus Mechanical and Electrical Works. 

We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response.

What we offer

Competitive salary

Permanent, full time contract (Mon-Fri working week)

25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option

Pension (up to7% employer match)

Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products

Dedication to safety through our Zero Harm policy

Access to business resource groups

How you will do it :

Overall Engineer scheduling

Engineers Utilisation (Time & Attendance)

Engineer Planner Management

Engineer Timesheet Processing

Raising Jobs – Maintenance, Quoted & Reactive

Parts Ordering

Communicating with Customers (Verbally and in Writing)

Obtaining Customer Pos, Accounts Receivable / Payable Management

Maintaining Customer KPIs

Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)

WIP Management

Maintaining Engineer Training Matrix

EHS Management

FGAS Legislation Compliance

What we look for   - essential:

Strong organisational skills

Focus on customer engagement & management

Ability to prioritise workload

Capable of working without documented procedures and with limited supervision.

A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team

A willingness / ability to adapt and learn in an ever-changing environment

What we look for   – preferred:

Experience in a similar environment

Technical knowledge / background

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away

#LI-DC1

#LI-Onsite

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