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Patient Pathway Administrator

4 months ago

Romford, United Kingdom Division of Surgery – BHRUT NHS Full time

Job overview

The Trauma and Orthopaedic department is looking for a highly motivated, pro-active Administrator to join our team and provide excellent service to both the Trauma and Orthopaedic clinical team and BHRUT service users. The successful candidate will have experience of audio typing, a minimum typing speed of 50 wpm, a good understanding of medical terminology, an understanding of the importance of patient care, work well within a team and have experience of working in a caring profession. The post holder will be expected to cover sickness and annual leave within the Virtual fracture clinic so must have a flexible attitude towards work.

Main duties of the job

The patient pathway Administrator (PPA) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

Working for our organisation

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We’re pleased to be leading the way in wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be ; the Care Quality Commission has raised the ratings for at Queen’s and King George hospitals; and showed that the Trust was the most improved in 2023 for reducing waits for emergency care. 

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the .

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Skills/ Abilities

Essential criteria

Experience of audio typing Typing speed of 50 wpm

Experience / Knowlegde

Essential criteria

Computer literate, with experience of using a keyboard.

Desirable criteria

Understanding of medical terminology Experience of patient administration work in healthcare setting Proven experience working in a similar role in a hospital/healthcare setting.