Receptionist

4 weeks ago


Edinburgh, United Kingdom paretofm Full time

Job Title :Receptionist

Location : Edinburgh 2 Freer Street

ContractType : Permanent FullTime

Salary:25000

Overview:

This is a fulltime role based in Edinburgh for ahighprofile Client. We are looking for the most vibrant excitingenthusiastic candidate. We want team members to be outgoingcustomer focused always willing to help and always willing to own aproblem to completion. To develop a Workplace Experience that meetsand exceeds customer expectation. Joining a MultiSkilled Team indelivery an excellent customer experience whilst ensuring allservices are delivered to contract and legalrequirements.

Key responsibilities:

Build and maintain effectiverelationships with customers and internal/external suppliers byresolving service issues and acting as an ambassador for bothPareto and the Customer Property & FacilitiesTeam.

Guest check in and creating allguest/contractor passes

Support WSM in managingand prioritise workloads within the team to ensure achievement ofservice standards.

Maintain OfficeSecurity

Open up & alarmdeactivation

Close up & alarmactivation

Man door & intercommaintaining front door security 8am 7pm

Meetingand greeting clients

Daily meeting room bookingservices

Liase with EAs to ensure each meetingrequirements are met

Supporting internal eventsincluding set up and derig

Arrangingcouriers

Action adhoc guest and employeerequests

Support with meeting room set up anddaily room checks

Managing stationarystock

Placing stationery and food orders forRegional Sites

Creating passes for new startersmanaging visitors and contractor passesprocess

Keeping the reception areatidy

Answering and forwarding phonecalls

Screening phonecalls

Sorting and distributing post

Maintaining front door security and reportingany suspicious activity

Putting through salesand/or assisting clients making orders

Must beprepared to fill the gaps and step into any of the facilities rolesin times of constrained resource.

Adhoc eventsassistance

Experience andknowledge :

Excellentcommunication coaching and feedbackskills.

Experience in a fastpacedenvironment

Proven experience in a customerservice environment.

Contract management& negotiation skills.

PC literate andcompetent in all relevant MS applications i.e. Word Excel andPowerPoint

KeySkills:

GoodCommunicator

Client focusedSkills

Able to work on own initiative or as teamplayer

Adaptable to various duties of thepost

Confident and courteous manner both inperson and on the phone

Commitment to customercare

Cultural sensitivity andawareness


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