Service Charge Officer
4 weeks ago
A little bit about what we are looking for...
We’re seeking a dedicated Service Charge Officer to join our team. In this role, you will be responsible for managing the full Service Charge cycle with a focus on accuracy, transparency, and resident satisfaction.
We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too
Your responsibilities...
- Year-End Statements: Produce year-end statements for variable service charges.
- Service Charge Validation: Validate service charge actuals for each financial year.
- Annual Budget Production: Create annual budgets on a scheme-by-scheme basis using the Service Charge Management System.
- Analytical Review: Use analytical tools and historical data to ensure accuracy and full cost recovery.
- Invoice Management: Check invoice coding and address any mispostings.
- Variance Investigation: Investigate variances in estate/block income and liaise with stakeholders on significant discrepancies.
- Financial Reporting: Handle month-end accruals and prepayments.
- Customer Communication: Ensure all service charges are communicated clearly and transparently to residents.
- Cost Review and Adjustments: Work with other teams to review costs, calculate year-end adjustments, collaborate with auditors, update tenant accounts, and mail information to residents.
- Scheme Management: Manage a portfolio of schemes, regularly visit them, and assist residents with service charge queries.
- Support and Collaboration: Support Neighbourhood Coordinators with service charge queries and work collaboratively with Housing Teams, Charge Management Teams, Estate Teams, and Home Ownership Teams to deliver a customer-focused service.
- Compliance: Ensure compliance with service charge legislation and best practices.
- Ongoing Learning: Stay up-to-date with service charge developments and ensure charges are affordable, represent value for money, and accurately reflect scheme composition.
- New Schemes: Assist the Development Teams in setting appropriate service charges for new schemes.
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.
Our ideal candidate...
- Legislative Knowledge: Strong understanding of rent and service charge legislation.
- Team Experience: Experience working within a high-performing team.
- Deadline Management: Proven ability to meet tight deadlines and manage cyclical workloads.
- Software Proficiency: Experience with a variety of financial and non-financial software systems.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
-
Service Charge Officer
3 months ago
Leicester, United Kingdom PA Housing Full time**Service Charge Officer** **Job reference**: 000839 **Salary**: £29,717 per annum **Location**: Hybrid - Case House, Surrey or Bede Island, Leicester **Employment type**: Permanent **Hours Per Week**: 35 **So what’s the role all about?** We have recently merged 2 departments to support our expanding strategic focus on customers whilst creating new...
-
Service Charge Officer
4 months ago
Leicester, United Kingdom Page Personnel Full timeFantastic flexible home working available - Opportunity within Social Housing **About Our Client**: My client is a well known Housing Association based in Leicester, operating out of the Midlands and London. My client are able to offer fantastic flexible working with 3 days working from home and if not local to Leicester fully remote working and promoting a...
-
Service Charge Officer
4 months ago
Leicester, United Kingdom Page Personnel Full timeImmediate start opportunity with Social Housing - Fully remote working available **About Our Client**: My client is a well known Housing Association based in Leicester, operating out of the Midlands and London. My client are able to offer fantastic flexible working with 3 days working from home and if not local to Leicester fully remote working and...
-
Service Charge Officer
4 months ago
Leicester, United Kingdom PA Housing Full time**Service Charge Officer** **Job reference**: 000398 **Salary**: £27,717 per annum increasing to £29,717 upon successful completion of your probation **Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 **So what’s the role all about?** We have recently merged 2 departments to support our expanding strategic...
-
Utilities Officer
4 months ago
Leicester, United Kingdom PA Housing Full time**Utilities Officer ( Service Charges)** **Job reference**: 000401 **Location**: Bede Island - Leicester **Salary**: £27,717 per annum increasing to £29,717 upon successful completion of your probation **Employment type**: Fixed Term **Hours per week**: 35 **So what’s the role all about?** **We are looking for a Utilities Officer to join our...
-
Service Charge Officer
3 weeks ago
Leicester, Leicester, United Kingdom PA Housing Full timeJob Summary:We are seeking a dedicated Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will be responsible for managing the full Service Charge cycle with a focus on accuracy, transparency, and resident satisfaction.Key Responsibilities:Produce year-end statements for variable service charges.Validate service charge...
-
Service Charge Officer
2 weeks ago
Leicester, Leicester, United Kingdom PA Housing Full timeAbout the RoleWe are seeking a highly skilled Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will play a critical role in managing the full service charge cycle, ensuring accuracy, transparency, and resident satisfaction.Key ResponsibilitiesYear-End Statements: Produce year-end statements for variable service charges,...
-
Service Charge Officer
3 weeks ago
Leicester, Leicester, United Kingdom PA Housing Full timeAbout the RoleWe are seeking a highly skilled Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will play a critical role in managing the full service charge cycle, ensuring accuracy, transparency, and resident satisfaction.Key ResponsibilitiesYear-End Statements: Produce year-end statements for variable service charges,...
-
Service Charge Manager
5 days ago
Leicester, Leicester, United Kingdom PA Housing Full time{"title": "Service Charge Officer", "description": "About the RoleWe are seeking a dedicated Service Charge Officer to manage the full Service Charge cycle with a focus on accuracy, transparency, and resident satisfaction.Key ResponsibilitiesProduce year-end statements for variable service charges.Validate service charge actuals for each financial...
-
Service Charge Manager
5 days ago
Leicester, Leicester, United Kingdom PA Housing Full time{"title": "Service Charge Officer", "description": "About the RoleWe are seeking a dedicated Service Charge Officer to manage the full Service Charge cycle with a focus on accuracy, transparency, and resident satisfaction.Key ResponsibilitiesProduce year-end statements for variable service charges.Validate service charge actuals for each financial...
-
Service Charge Officer
4 weeks ago
Leicester, Leicester, United Kingdom PA Housing Full timeAbout the RoleWe are seeking a highly skilled Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will play a critical role in managing the full service charge cycle, ensuring accuracy, transparency, and resident satisfaction.Key ResponsibilitiesYear-End Statements: Produce year-end statements for variable service charges,...
-
Service Charge Officer
4 weeks ago
Leicester, Leicester, United Kingdom PA Housing Full timeAbout the RoleWe are seeking a highly skilled Service Charge Officer to join our team at PA Housing. As a key member of our financial operations team, you will be responsible for managing the full service charge cycle with a focus on accuracy, transparency, and resident satisfaction.Key ResponsibilitiesYear-End Statements: Produce year-end statements for...
-
Service Charge Accountant
1 week ago
Leicester, Leicester, United Kingdom Page Personnel Sales Full timeService Charge Accountant Opportunity About Our Client Page Personnel Sales is proud to partner with a well-established Housing Association based in Leicester, operating in the Midlands and London. This organization offers a fantastic work-life balance with flexible working arrangements, including 3 days of remote work from home. Job Summary We are...
-
Service Charge Accountant
1 week ago
Leicester, Leicester, United Kingdom Page Personnel Sales Full timeService Charge Accountant Opportunity About Our Client Page Personnel Sales is proud to partner with a well-established Housing Association based in Leicester, operating in the Midlands and London. This organization offers a fantastic work-life balance with flexible working arrangements, including 3 days of remote work from home. Job Summary We are...
-
Customer Service Charge Specialist
1 month ago
Leicester, Leicester, United Kingdom Stonewater Full timeAre you dedicated to delivering outstanding customer support to both internal and external clients? Do you excel at breaking down intricate inquiries and conveying them in a customer-friendly manner? If you possess a meticulous attention to detail and thrive in a dynamic work environment, we want to hear from you. We are seeking a candidate who prioritizes...
-
Rent and Service Charge Liaison
1 month ago
Leicester, Leicester, United Kingdom Stonewater Full timeAre you dedicated to delivering outstanding customer support to both internal and external clients? Do you excel at unraveling intricate inquiries and conveying them in accessible language? If you possess a meticulous attention to detail and thrive in a dynamic work environment, we want to hear from you. We are seeking a candidate who prioritizes customer...
-
Service Charge Operations Coordinator
1 month ago
Leicester, Leicester, United Kingdom Stonewater Full timeAre you dedicated to delivering outstanding customer service? If you thrive on resolving intricate inquiries and enjoy transforming complex information into accessible language, we want to hear from you. As a member of our team, you will play a crucial role in ensuring that our customers remain at the forefront of our service delivery. Your attention to...
-
AAT Accountant
3 weeks ago
Leicester, Leicester, United Kingdom Page Personnel Sales Full timeAbout Our CompanyPage Personnel Sales is a leading recruitment agency specializing in sales and marketing talent. We are proud to partner with a well-established Housing Association based in the Midlands and London, offering a range of exciting opportunities for professionals looking to make a difference in the industry.Job SummaryWe are seeking a highly...
-
AAT Accountant
3 weeks ago
Leicester, Leicester, United Kingdom Page Personnel Sales Full timeAbout Our CompanyPage Personnel Sales is a leading recruitment agency specializing in sales and marketing talent. We are proud to partner with a well-established Housing Association based in the Midlands and London, offering a range of exciting opportunities for professionals looking to make a difference in the industry.Job SummaryWe are seeking a highly...
-
Service Charge Financial Analyst
1 month ago
Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full timeBellrock Property and Facilities Management is on the lookout for a Service Charge Analyst to enhance their team, concentrating on service charge consultancy tailored for retail and leisure sectors. This role is ideal for a meticulous individual who possesses robust analytical capabilities and a strong attention to detail.Key Responsibilities:Systematically...
