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Patient Pathway Co-ordinator
2 months ago
Job overview
In return you will be offered the opportunity to work in a modern new hospital within a very supportive directorate and have the opportunity to further develop your skills and practice.
Main duties of the job
To provide a comprehensive administrative service which forms the solid foundation to allow the Radiology Department, Trust wide, in delivering a smoother, smarter and safer Radiology service with timely results to promote seamless, safe and high-quality care to enable the trust to achieve key targets.
To provide general administrative & clerical role including receptionist and dealing with information to deliver excellent customer services across different areas within Radiology. Register patient and add request with necessary document & information onto the system. Deal and prioritise both patients’ and staff query either face to face or on telephone. Provide appropriate support to Patients and Radiology staff.
Working for our organisation
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for .
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education/Qualifications
Essential criteria
Good general education.
Skills/Abilities
Essential criteria
Very good customer service with good telephone manner
Desirable criteria
Experience of working in radiology department Medway/RIS skills Good understanding of Medical Terminology.
Experience/Knowledge
Essential criteria
2 years relevant job experience in Health Care environment is required.
Desirable criteria
Experience of Administration Systems used in radiology e.g. Medway, RIS and PACS.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
