Third Party Claims

1 month ago

Leicester, United Kingdom Hastings Direct Full time

Third Party Claims - Intervention Team

Hours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS

Location: Leicester ( Hybrid - 1 day in the office)

Salary: £24,300

What does the job entail?

A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting's Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.

This role will include servicing inbound calls and making outbound calls to customers, providing a professional service.

What are we looking for in the ideal candidate?

  • The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience.

  • Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.

  • Committed to self-development and loves to work as part of a team environment.

  • Experience in working within the motor insurance industry.

  • Excellent Problem Solving Capabilities.

  • Excellent stakeholder management


What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

-

At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

  • Third Party Claims Handler

    2 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    Third Party Claims - Intervention Team Hours : Monday - Friday 09:00 - 17:30 - NO WEEKENDS!Location : Leicester ( Hybrid - 1 day in the office) Salary : £24,300 What does the job entail?A car accident can be a traumatic time for all parties involved.This role supports both Hastings customers and other effected parties when an accident is not their fault.As...

  • Third Party Claims Specialist

    2 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    As an Intervention Capture Advisor at Hastings Direct, you will be part of a team that is committed to delivering good outcomes for every customer. Our company prioritizes the 4Cs: getting it right for our colleagues, customers, company, and community.Key responsibilities of this role include servicing inbound and outbound phone calls from Third Party...

  • Claims Handler with a Focus on Third-Party Property Damage

    3 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    We are seeking a highly skilled Claims Handler with a Focus on Third-Party Property Damage to join our team at Hastings Direct. As a third-party property damage claims handler, you will investigate and resolve third-party property damage claims efficiently and effectively.Key responsibilities include:Gathering information and evidence to support claims...

  • Third Party Claims Resolution Expert

    3 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the PositionWe are seeking a highly organized and detail-oriented Third Party Claims Resolution Expert to join our team at Hastings Direct in Leicester. This role involves conducting vehicle inspections and assessments, providing clear reports, and collaborating with customers and stakeholders to resolve claims.Main ResponsibilitiesConduct thorough...

  • Third Party Claims Handler

    2 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    Third Party Claims - Intervention TeamHours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!Location: Leicester ( Hybrid - 1 day in the office)Salary: £24,300What does the job entail?A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a...

  • Third Party Claims Handler

    4 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    Third Party Claims - Intervention TeamHours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!Location: Leicester ( Hybrid - 1 day in the office)Salary: £24,300What does the job entail?A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a...

  • Third Party Claims Handler

    2 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    Third Party Claims - Intervention Team Hours : Monday - Friday 09:00 - 17:30 - NO WEEKENDS! Location : Leicester ( Hybrid - 1 day in the office) Salary : £24,300 What does the job entail? A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their...

  • Third-Party Liability Investigator

    3 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    Hastings Direct is committed to delivering good outcomes for every customer, which is why we're looking for a skilled Third-Party Liability Investigator to join our team. As a Claims Handler with a focus on third-party property damage, you'll investigate and resolve claims efficiently and effectively.Your key responsibilities will include:Conducting thorough...

  • Third Party Property Damage Claims Risk Management Specialist

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Third Party Property Damage Claims Risk Management SpecialistAbout Us:Hastings Direct is a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities, enabling us to deliver innovative solutions to our customers.Job Overview:We are seeking...

  • Third Party Property Damage Claims Professional

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the UK market leader. We have made significant investments in data and tech capabilities, as well as nurturing our 4Cs culture. This approach has driven our growth, and we are proud of the journey we are on as a company.Salary and BenefitsThe salary for this role...

  • Third Party Claims

    4 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    Third Party Claims - Intervention TeamHours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!Location: Leicester ( Hybrid - 1 day in the office)Salary: £24,300What does the job entail?A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a...

  • Third Party Property Damage Claims Advisor

    6 months ago

    Leicester, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Leicester (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech...

  • Third Party Property Damage Claims Advisor

    6 months ago

    Leicester, United Kingdom Hastings Direct Full time

    Salary: £25,200 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech...

  • Third Party Claims

    4 weeks ago

    Leicester, United Kingdom Hastings Direct Full time €24,300

    Third Party Claims - Intervention Team Hours : Monday - Friday 09:00 - 17:30 - NO WEEKENDS! Leicester ( Hybrid - 1 day in the office) A car accident can be a traumatic time for all parties involved. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that...

  • Third Party Claims Handler

    4 weeks ago

    Leicester, United Kingdom Hastings Direct Full time €24,300

    Third Party Claims - Intervention Team Hours : Monday - Friday 09:00 - 17:30 - NO WEEKENDS! Location : Leicester ( Hybrid - 1 day in the office) Salary : £24,300 What does the job entail? A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their...

  • Third Party Claims Handler

    4 weeks ago

    leicester, United Kingdom Hastings Direct Full time

    Third Party Claims - Intervention TeamHours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!Location: Leicester ( Hybrid - 1 day in the office)Salary: £24,300What does the job entail?A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a...

  • Third Party Liability Handler

    3 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleAs a Third Party Liability Handler, you will be responsible for handling claims related to non-fault vehicle accidents. Your primary objective will be to provide exceptional customer service while managing the claims process efficiently.This is a full-time position, working Monday to Friday, 09:00 to 17:30. The salary for this role is £24,300...

  • Third Party Claims Coordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Key ResponsibilitiesThe Claims Administrator will be responsible for:Providing support to customers and other parties involved in non-fault accidentsWorking closely with the Intervention Team to resolve claims efficientlyCollaborating with stakeholders to ensure effective communication and resolutionThe estimated salary for this position is around £24,300...

  • Third Party Risk Management Advisor

    2 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe're looking for a skilled Third Party Property Damage Claims Advisor to join our team at Hastings Direct. In this role, you'll be responsible for assessing and resolving claims related to third-party property damage.Salary and Working ArrangementsThis position comes with a salary range of £26,500-£28,675, depending on experience. You'll...

  • Third Party Claims

    4 weeks ago

    Leicester, United Kingdom Hastings Direct Full time €24,300

    Third Party Claims - Intervention Team Hours : Monday - Friday 09:00 - 17:30 - NO WEEKENDS! Location : Leicester ( Hybrid - 1 day in the office) Salary : £24,300 What does the job entail? A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their...