UK amp EU Tutor Manager

Found in: Talent UK C2 - 1 week ago


London, United Kingdom Crimson Education Full time

OurMission

Creating the Educationsystem for the 22nd Century.

OurVision

Building the Leaders ofTomorrow.

What this role isresponsible for:

The Tutor Manageris responsible for the overall communication and management of UK& EU Tutors ensuring tutors and students have a supportedand professional experience at Crimson. You will work closely withthe tutor team being the main point of contact answering queriesmonitoring and communicating KPI data providing observationfeedback and supporting other related teams via allocation queriesand recommendations etc.

The key focus of theTutor Manager is to communicate effectively to maintain a strongtutor team that is reliable and performing to a high standard.

The Tutor Manager will be a highly organisedindividual who is happy to work independently on a range of tasksand is able to complete tasks in a timely manner whilst alwayscommunicating effectively.

Ongoingtasks

Mainresponsibilities: Tutor management &allocation; data analysis; and general administrative teamsupport.


  • Providesupport with tutor recommendations for all UK & EUservices.

  • Provide tutorsupport (answering questions offering advice on specific studentsetc).

  • Coordinate Tutormanagement/discipline (chasing up tutors to accept allocationsdealing with complaints appropriately dealing with midseasonresignation).

  • Completingsession observations on a regular basis and providing feedback

  • Monitor team KPI data andcollate monthly overview report

  • Ownership of certain Slackchannels and replying to questions and requests

  • Ownership of tracking Tutortraining via the Crimson App reports

  • Organise biannual payreviews for all tutors

  • Communicate Tutor relatedupdates and provide training materials when necessary

  • Any other related tasksrequired by the UK & EU Admissions Team


Whatsuccess looks like:

  • Managing theUK Admin Inbox and ensuring all communication is replied to in atimely manner

  • Proactivelymonitoring tutor KPI data communicating this to tutors regularlysupporting tutors to meet their KPIs and creating and presentingresults to the team during team meetings

  • Observe tutor sessions on aregular basis particularly supporting newly onboarded tutors byproviding feedback using Crimson resources and rubrics

  • Ensure tutors are providinga professional service to students which includes making sureallocations are replied to and accepted in align with tutor KPIs

  • Dedicating time tocommunicate with other related teams via email and on Slack whichcan include tutor recommendations and handling tutor complaints

  • Support newly onboardedtutors with their training via the Crimson App making sure that itis completed aligning with expected timelines and that they areready to begin accepting allocations and delivering sessions

  • Attending regular teammeetings and updating colleagues and management on the progress ofany ongoing tasks and day to day management of tutors

  • Ensuring any complaints arehandled quickly and professionally and reallocation requests areprioritised

Whatqualities and skills would help you succeed in thisrole:

Required:

  • Highlevel of resilience: demonstrates a positive outlook recogniseswhen to ask for support the ability to work independentlycommunicates effectively even when handling complaints open tofeedback

  • Professionalism& customer service attitude: Acts professionally at alltimes for example when dealing with reallocation requests due to anunsatisfied client handles customer complaints and criticismconstructively by listening ability to show patience and empathy inall situations a services mindset showing genuine care and thedesire to help others a willingness to go above andbeyond

  • Excellentcommunication & interpersonal skills: can make people feelat ease extensive experience in people management advanced Englishproficiency both verbal andwritten

  • Data management;highly skilled using the Google Suite spreadsheet creationpresenting data analysis and the ability to communicate dataeffectively e.g. sending tutor KPI data via mail merges

  • Teamwork &collaboration: highly organised and exhibit effective timemanagement resultoriented effective problem solving skills with acando attitude exhibit a positive attitude and a growth mindset intheworkplace

Advantageous:

  • Priorrelevant knowledge and experience in education/ mentoring/coaching/ youthdevelopment

  • Knowledge ofcollege admissions and international educationsystems


Whywork forCrimson

  • Rapidlygrowing start up with a flexible working environment where you willbe empowered to structure how youwork
  • Limitless development and exposure ourinternal promotions/role changes made up 33% of all recruitmentlast year
  • $1000 individual training budget peryear we love to Level Up (its one of our corevalues)
  • Psychologist onstaff
  • Insightful fireside chats and workshopsto help support our high performing and ambitiousteam
  • Radical Candor is a feedback approach welive by
  • Were a global player with 28 markets(and growing) across the globe. Most roles have the option to workfrom one of our many offices orremotely

If youre passionate aboutgrowing in a fastpaced collaborative environment and want to workwith cuttingedge technology then wed love to hear fromyou

Please keep an eye on your spam / junkemail folder for correspondence from TeamTailor.


  • Sr. Product Manager, EU Everyday Essentials

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Amazon EU SARL (UK Branch) Full time

    The EU Everyday Essentials (EE) team is looking for a passionate, customer-obsessed individual to help us build tomorrow's EE business. As Product Manager, you will drive EU-wide projects with multiple partner teams spanning across Retail and Marketplace organizations, Finance, Tech, Ops and/or your worldwide counterparts. You will work closely with category...

  • Senior Supplier

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Amazon EU SARL (UK Branch) Full time

    Interested in joining a new exciting venture? Curious to be at the heart of where innovation meets customer obsession? Amazon Fresh UK is an omni-channel proposition combining online groceries with the first convenience grocery store to offer Just Walk Out Technology in the UK.Amazon Fresh UK is looking for a talented Vendor Experience Manager with a...

  • Personal Tutor

    4 days ago


    London, United Kingdom UK College of Business & Computing Full time

    **UK College of Business and Computing**has a fantastic new opportunity for a** Personal Tutor **to join the team. You will join us on a**full time, permanent basis **and in return, you will receive a competitivesalary of**£26,000 - £30,000 per annum.** **Hours**: 40 Hours a week - spread over 5 days (Monday - Saturday) **UKCBC**is a leading London based...

  • Head of Uk

    4 days ago


    London, United Kingdom Macdonald & Company Full time

    **Location**: **London** **Salary**: **250,000** **Job Type**: **Permanent** **Reference**: **71376** **Job Summary***:Head of UK & EU Industrial & Logistics Investment - London** We have an exciting opportunity to lead Investment activity across the UK & Europe for a client that co invests with Institutional Investors. Our client already has a...

  • Compensation Leader

    2 hours ago


    London, United Kingdom Amazon EU SARL (UK Branch) Full time

    University degree required - Multiple years of relevant experience in compensation and benefits or consulting with an in-depth knowledge of core compensation terminology and best practices - Good understanding of the principles and practices of compensation systems and legislation in the EU region - Strong analytical, problem solving skills and quantitative...

  • Senior Campaign Manager, Retail

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Amazon EU SARL (UK Branch) - D67 Full time

    Please note: This role is a 12 month fixed term contract. We cannot sponsor visas or support with relocation costs.The Cross Channel Marketing XCM Team is looking for a smart, experienced, results-oriented marketing professional to help create EU Retail advertising. If you're a marketeer with comms experience and are passionate about making advertising then...

  • Returnship Program

    2 days ago


    London, United Kingdom Amazon UK Services Ltd. Full time

    Who is Amazon EU Retail looking for? You will be an experienced professional who has the right to work in the UK and had a career break of one year or more. You may have been working small-scale around other commitments or not done any paid work during this period. You will be interested in joining a values-led business, embracing the Amazon Leadership...

  • Senior Director of Content UK/EU

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom LNW Gaming UK Limited Full time

    Description To own and lead our market leading UK/EU content roadmap. The Senior Content Director will have full accountability for the roadmap, its content as well as the team of game producers and studio capabilities. They will work closely with the Operations Lead for the UK/EU market who will be responsible for day to day game production. With...


  • London, United Kingdom Big Fish Tutor Full time

    Incredible opportunity to join the Big Fish Tutors family! **Responsibilities**: - Create compelling campaigns that people want to share with others. - Analyse data to determine the best way to communicate with customers. - Make recommendations based on market research. - Delegate to and supervise other team members. - Execute online and on-the-ground...

  • Senior Product Manager

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Amazon EU SARL (UK Branch) Full time

    Please note: this is a 12 months fixed term contractAfter Market Services is hiring for an L6 Product manager with commercial background and familiarity with retail vendor management. You must be comfortable partnering with vendor managers and you should enjoy conducting strategic discussions and driving new ideas. You are the right candidate if you love...

  • Senior Product Manager

    Found in: Talent UK C2 - 4 days ago


    London, United Kingdom Amazon EU SARL (UK Branch) Full time

    Please note: this is a 12 months fixed term contractAfter Market Services is hiring for an experienced Product manager with commercial background and familiarity with retail vendor management. You must be comfortable partnering with vendor managers and you should enjoy conducting strategic discussions and driving new ideas. You are the right candidate if you...

  • Economics - Intern - EU Stores, Economic Decision Science

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Amazon EU SARL (UK Branch) Full time

    Are you excited about applying economic models and methods using large data sets to solve real world business problems? Then join the Economic Decision Science (EDS) team. EDS is an economic science team based in the EU Stores business. The teams goal is to optimize and automate business decision making in the EU business and beyond.An internship at Amazon...


  • London, United Kingdom Amazon Business EU SARL (UK) - H91 Full time

    EU AMZL Sustainability Engineering is looking for a Sr Electrical Engineer to scale programs within the wider Amazon electrification transformation.Amazon is committed to building a sustainable future for our customers, local communities, and the planet. Under The Climate Pledge we committed to be net-zero carbon across our business by 2040, 10 years ahead...


  • London, United Kingdom Who Gives A Crap Full time

    **Not all heroes wear capes — but plenty of them use toilet paper** Want to challenge yourself at a high-growth startup AND make a difference in the world? Come join the revolootion! **Funny name, serious business** We make eco-friendly products and donate 50% of our profits to help build toilets for the billions of people who lack proper access. So far,...

  • Aba Tutor

    3 hours ago


    London, United Kingdom Carbone Clinic UK Limited Full time

    The Carbone Clinic is looking to hire experienced ABA tutors to provide direct services to children in nurseries, school, and home programs in West London. **Hours**: Flexible **Location**: West London **Salary**: Based on experience The Carbone Clinic in UK opened in 2017 under the leadership and direction of Dr. Vincent J. Carbone, Ed.D., BCBA-D. Our...

  • EU Costing and Contracts Manager

    Found in: beBee S GB - 2 weeks ago


    London, United Kingdom Queen Mary University of London Full time

    About the Role The postholder will deliver high-quality, EU pre award research support services across the three faculties of Queen Mary and be responsible for EU funding advice and guidance to researchers to ensure competitive, multi-disciplinary proposal submissions meeting funder compliance and deadlines. Postholder to lead support on budget preparation...

  • Principal Product Marketing Manager, EU, Ads Marketing

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Amazon Online UK Limited Full time

    Come build the future with us! What unites all Amazonians (across teams and geographies) is that we are all striving to delight customers and make their lives easier—whoever that customer may be. In pursuit of delighting customers, Amazonians have developed many products and services that transformed the way our customers live their lives and run their...

  • Tutor

    17 hours ago


    London, United Kingdom Wonders of Maths Full time

    Company Description Wonder of Maths is an EdTech company revolutionising the personalised learning space to help every child achieve their potential. Our all-in-one platform, Educai, empowers tutors with all the tools and methods they need to easily deliver a fully personalised learning experience. We take the time to understand how each student learns and...

  • Online Tutor

    7 days ago


    London, United Kingdom RecruitAbility Ltd Full time

    Job Title**:Online Tutors** Location**:UK Wide (Remote Working)** Salary**:£19.00 per session** **National Tuition Partner (NTP) is looking for qualified teachers to help deliver online catch-up lessons to children across the country** As an Online Tutor, you will be working from home using their bespoke learning content via the internet. Lessons are one...

  • Head of Logistics

    6 days ago


    London, United Kingdom Pod Talent Full time

    Salary: Competitive (+ car allowance + bonus) Contact: Holly Pattison Contact Email: Holly@pod-talent.com Job ref: 53425 Expiry date: 16-May-2024 Join our client’s dynamic team as the Head of Logistics, overseeing all International Freight operations between EU sites and the UK. This pivotal role ensures cost and service targets are met while driving...