Claims Team Leader
6 months ago
Overview
Can you effectively support and lead a team of Claims Technicians?
Our Team Leaders effectively lead, motivate and manage the smooth running of a Claims team whilst maintaining optimum efficiency and control of costs in line with the company business plan. The Claims Team Leader is responsible for the achievement of individual and team targets and objectives whilst constantly striving to improve service and quality standards.
The location for this role is our Swansea office, and the role is classified as hybrid. Typically this has entailed three days in the office and two days working from home.
Reporting to an Operations Manager, your main responsibilities in the role will be to:
Having responsibility for the management and development of a team of Claims Technicians including formal and informal training, performance management, overseeing day to day activities and provision of guidance and support Managing the team so as to respond to customer phone calls in a professional courteous and efficient manner Monitor communication with customers and service providers ensuring that all established standards are met or exceed Set and manage resource requirements for the team including recruitment in conjunction with HR Oversee the tasks and activities of Claims Technicians within the team providing support, coaching and development as required. Set and monitor achievement of team operational targets Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirementsWe’d like to hear from you if you have
Basic understanding of the legal principles of insurance and insurance contracts Basic knowledge of the legal, regulatory and compliance provisions that-
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Swansea, City and County of Swansea, United Kingdom ERS Full time{"title": "Claims Team Leader", "description": "Job SummaryWe are seeking a highly skilled Claims Team Leader to join our team at ERS. As a Claims Team Leader, you will be responsible for managing and leading a team of Claims Technicians, ensuring that claims are settled in an efficient, fair, and economical manner.Key ResponsibilitiesManage and develop a...
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Swansea, City and County of Swansea, United Kingdom ERS Full time{"title": "Claims Team Leader", "description": "Job SummaryWe are seeking a highly skilled Claims Team Leader to join our team at ERS. As a Claims Team Leader, you will be responsible for managing and leading a team of Claims Technicians, ensuring that claims are settled in an efficient, fair, and economical manner.Key ResponsibilitiesManage and develop a...
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Swansea, City and County of Swansea, United Kingdom Zest Recruitment and Consultancy LLP Full timeClaims Team ManagerWe are seeking a highly skilled and experienced individual to lead and manage a team of Claims Technicians. The role involves ensuring that an excellent claims service is provided to customers, including handling claims, overseeing enquiries, managing complaints, and authorising payments. You will be responsible for ensuring claims are...
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