Customer Service Dispatcher

6 months ago


Milton Keynes, United Kingdom Jungheinrich Full time

Role Purpose

Allocating existing engineering resources in order to meet customer expectations in a timely and cost-effective manner. Providing good communication at all times to both internal and external customers. Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.

Role Responsibilities

Handling and logging of customer call efficiently and by agreed procedure Building strong and positive relationships with customers, engineers, and colleagues Making sure that all customers are regularly being updated about the status of their work Maintenance Planning Allocate and monitor progress of all incoming planned and unplanned work Record and monitor VOR trucks, escalate when and if required Allocate and order Sub–contracted work. Absence planning of engineers in conjunction with Area Service Managers. Process engineer’s timesheets, checking for accuracy, productivity, overtime Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly Review team resource, skill matrix and primary engineers regularly with team Area Service Managers Participate in internal meetings (Team meetings, Area Service Managers meetings etc.) Monitor engineer’s performance and escalate to Area Service Managers where appropriate. Procurement of Engineers Tools & Small materials

In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Role Requirements 

Strong experience in planning Ability to work under pressure and in a fast-paced environment Ability to communicate on multiple levels IT literate Experience in a service-related industry with focus on work allocation is desirable

Competencies Required:

Adaptability Attention to Detail Flexibility Influencing Integrity Resilience and Tenacity
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