Senior Customer Advisor
6 months ago
We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a Senior Customer Service Advisor to join our amazing team.
Why work for us?
• Fantastic Colleague Benefits
• Variety of shifts to fit with your lifestyle
• Supportive and friendly team
• Free tea and coffee (as much as you can drink)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Light, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day
What does the role involve?
You’ll be taking incoming calls from Home Owners, responding to a variety of situations including emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
Remaining alert to ensure you are ready and available for your next customer.
As part of a close-knit team providing a critical service, our Colleagues are reliable and ensure their time keeping is exemplary to ensure they are available when needed.
No sales, just great Customer Service
As the 'Senior' you will support the Monitoring Services Management team in training and inducting new team members and being an exemplary role-model for the team.
About you
We are looking for people with a background in customer service, ideally in a senior capacity within a similar environment.
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense
A good standard of English and IT skills is essential.
There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty
Who are we?
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Home Owners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.
How to join us
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today
-
Senior Customer Service Advisor
4 weeks ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Advisor to join our team at Careline Support Ltd. As a Senior Customer Service Advisor, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to our retired...
-
Customer Support Advisor
6 months ago
Ringwood, United Kingdom MPLOY STAFFING SOLUTIONS LTD Full time**Position**:Customer Care Advisor **Location**:Ringwood **Salary**:£24k **Hours**:Full-Time Hybrid / Monday to Friday **Position Summary**: We are actively recruiting for an experienced Customer Care Advisor to proactively manage a customer base by building long term relationships, provide effective resolution of day-to-day issues and enhance the...
-
Customer Relationship Advisor
3 weeks ago
Ringwood, United Kingdom CV-Library Full timeCustomer Relationship Advisor Location: Ringwood, Hampshire Salary: £30k-£40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week Contract: Permanent, Full time The Package • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with...
-
Customer Service Advisor
6 months ago
Ringwood, United Kingdom Mulberry Recruitment Full time**Customer Service Advisor** **Up to £300 bonus per month** **Location: Ringwood.** **Shifts: Monday to Friday 8am to 8pm** **Weekends 8am to 8pm.** **Shifts on a rotating pattern** Lights. Camera. ACTION! Are you interested in joining the revolution that's reshaping the cinema experience? If you're a seasoned Customer Service Advisor who prioritizes...
-
Customer Service Advisor
5 months ago
Ringwood, United Kingdom Konecta Full timeJob Title: Customer Service Advisor Location: Comdata Group -Ringwood. Hours: 40 paid hours per week. Shifts: Monday to Friday 8am to 9pm Weekends 9am to 8pm. Shifts on a rotating pattern LightsCameraACTION!!! Do you want to be part of the revolution that’s redefining cinema? Are you an experienced and service-focused Customer Service Advisor who’s...
-
Customer Support Advisor
1 week ago
Ringwood, United Kingdom The Work Shop Resourcing Ltd Full timeAre you a good communicator who develops and maintains good working relationships with colleagues, and has credibility with peers, who enjoys working in fast-paced environment and is enthusiastic and self-motivated? We are looking for a Customer Support Advisor who will be responsible for responding to all customer enquiries regarding presales, orders,...
-
Customer Support Advisor
4 weeks ago
Ringwood, United Kingdom CV-Library Full timeAre you a good communicator who develops and maintains good working relationships with colleagues, and has credibility with peers, who enjoys working in fast-paced environment and is enthusiastic and self-motivated? We are looking for a Customer Support Advisor who will be responsible for responding to all customer enquiries regarding presales, orders,...
-
Senior Customer Service Representative
1 month ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeWe are seeking a Senior Customer Advisor to join our team at Careline Support Ltd. This role involves taking incoming calls from Home Owners, responding to various situations, and logging each call in our CRM system.As a Senior Customer Advisor, you will be responsible for providing excellent customer service, being alert and available for the next customer,...
-
Customer Service Advisor
3 weeks ago
Ringwood, United Kingdom CV-Library Full timeJob Title: Customer Service Advisor Salary: £11.55 per hour Location: Ringwood Shifts: 5 days a week (Wednesday to Sunday, weekends mandatory) Shift Times: 8.5-hour shifts between 9:30 am and 6:00 pm HYBRID AVAILABLE Do you have a passion for delivering standout customer service and a flair for problem-solving? We're on the lookout for...
-
Senior Customer Service Specialist
2 weeks ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Customer Service Advisor to join our dynamic team at Careline Support Ltd. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.
-
Customer Service Advisor
5 days ago
Ringwood, United Kingdom Team Jobs - Commercial Full timeJob Title: Customer Service AdvisorSalary: £11.55 per hourLocation: RingwoodShifts: 5 days a week (Wednesday to Sunday, weekends mandatory)Shift Times: 8.5-hour shifts between 9:30 am and 6:00 pmHYBRID AVAILABLE Do you have a passion for delivering standout customer service and a flair for problem-solving? We're on the lookout for enthusiastic and dedicated...
-
Customer Support Advisor
5 months ago
Ringwood, United Kingdom The Work Shop Resourcing Limited Full time**Customer Support Advisor - Ringwood - £21,500** The Work Shop is pleased to be working with our client in Ringwood who are looking for a Customer Support Advisor for their Ringwood office. **Main Duties**: - Responding to all customer enquiries regarding presales, orders, delivery, payment, sales days and product information effectively - Liaise with...
-
Senior Customer Service Advisor
6 months ago
Ringwood, United Kingdom Careline Support Ltd Full timeLocation: Ringwood, HampshireHours: Full time 37.5 hours per weekShift Pattern: Operational hours are between 06:30-22:30, covering earlies, days & lates We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team. Why work for us? Competitive...
-
Customer Relations Advisor
5 months ago
Ringwood, United Kingdom Mploy Staffing Solutions Full time**Customer Relations Advisor** **Location**: Ringwood **Salary**: £30,000 - £35,000 per annum DOE (OTE £40,000) **Hours**: Flexible hours between 7:30am - 6pm (Required 1 in 4 Saturdays 8am - 2pm) **FREE onsite parking** **Duties** - Dealing with all inbound calls **ONLY** from customers - Supporting customers as first point of call with any...
-
Senior Night Call Centre Advisor
6 months ago
Ringwood, United Kingdom Careline Support Ltd Full timeJob title: Senior Night Careline Operator (call centre based)Location: Office based in Ringwood, HampshireHours: Nights - average of 30.6 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank HolidaysShifts: 2 x 8pm-6:30am, 2 x 10:30pm-6:30am (inclusive of 30 min unpaid break)Salary: Starting from £24,500 per...
-
Customer Service Advisor
6 months ago
Ringwood, United Kingdom South West Recruitment Full timeWe are recruiting Customer Service Advisors at a busy office based in Ringwood, Hampshire. The Customer Service Advisor is responsible for building relationships with our client's new and existing supporters to ensure their continued support of our clients fundraising efforts. Repeat hosting of coffee mornings and recommendations are very important to our...
-
Senior Customer Service Representative
3 weeks ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeWe are seeking a skilled Senior Customer Service Advisor to join our team at Careline Support Ltd. As a member of our close-knit team, you will be providing critical support to our customers, responding to a variety of situations with empathy and professionalism. Your goal will be to deliver exceptional customer experiences while ensuring accurate logging of...
-
Senior Night Careline Advisor
1 month ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleCareline Support Ltd is seeking a Senior Night Careline Advisor to support the Monitoring Services Management team in coaching and performance-related activities for the Careline Support service.The successful candidate will take on a varied role including live call monitoring, call auditing, reporting, rostering, administration duties, and...
-
Senior Customer Service Advisor
5 months ago
Ringwood, United Kingdom Churchill Retirement Living Full time**Known internally as Senior Careline Operator** **Location**:Office based in Ringwood, Hampshire **Hours**:37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period). **Salary**: Negotiable from £25,000 p/a, depending on experience, to be...
-
Customer Service Expert
3 weeks ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleWe are seeking a highly motivated Senior Customer Service Advisor to join our team at Careline Support Ltd.The ideal candidate will possess extensive customer service experience and a strong ability to communicate effectively with customers.As a Senior member of the team, you will be responsible for ensuring exceptional levels of motivation,...