Customer Support Advisor

2 weeks ago

Ringwood, United Kingdom The Work Shop Resourcing Ltd Full time

Are you a good communicator who develops and maintains good working relationships with colleagues, and has credibility with peers, who enjoys working in fast-paced environment and is enthusiastic and self-motivated? We are looking for a Customer Support Advisor who will be responsible for responding to all customer enquiries regarding presales, orders, deliveries, payments and product information.
Key Responsibilities of the Customer Support Advisor:
Responding to all customer enquiries regarding presales, orders, delivery, payment, sales days and product information effectively. Via digital channels such as live chat, email, social media, telephone or letter
Liaise with product specialists to arrange call backs or obtain further information for customers
Data input: Maintaining the highest standards in quality and productivity paying attention to accuracy and detail.
Process payments and sales orders efficiently and accurately
Arrange product valuations
Handle enquiries within SLA and ensure all commitments and promises are kept
Handling customer complaints ensuring customers are satisfied and the cause of the complaint is addressed
Working collaboratively with team members and other departments to ensure, where possible, a first time resolution
Handling digital external communications ensuring professionalism in tone, grammar and manner in accordance with brand standards and understanding the impact on the brand and business, whilst considering customer expectations
Assist the Auctions Operations Team with pre and post auction which includes taking payments
Identify areas for process improvement
Promote a positive and professional image of the organisation
Handle general enquiries and directing calls as necessary
Skills required for the Customer Support Advisor:
Excellent standard of written and spoken English
A proven track record of excellent communication, concise, logical and positive. Is amiable confident and competent. Engages the customers and gains their confidence, conversing naturally and sincerely
An understanding of the lay-out of business correspondence and forms of address and can apply them appropriately. Also possesses an understanding of the subtle differences between e-mail and white-mail contact and the relevant formalities /informalities relating to both styles
Grammar, punctuation, spelling and paragraph-style are a natural skill as is an individual, professional style and confidence to write responses
Experience processing orders, payments and arranging deliveries is advantageous
Previous customer service or administration experience would be advantageous
IT competence, to include a good working knowledge of Microsoft Office, outlook, CRM systems and social media.
Customer Support Advisor
Ringwood BH24
Salary £24,500
Monday - Friday 8.30am -5pm

  • Customer Support Advisor

    1 month ago

    Ringwood, United Kingdom CV-Library Full time

    Are you a good communicator who develops and maintains good working relationships with colleagues, and has credibility with peers, who enjoys working in fast-paced environment and is enthusiastic and self-motivated? We are looking for a Customer Support Advisor who will be responsible for responding to all customer enquiries regarding presales, orders,...

  • Customer Support Advisor

    3 weeks ago

    Ringwood, United Kingdom The Work Shop Resourcing Ltd Full time

    Are you a good communicator who develops and maintains good working relationships with colleagues, and has credibility with peers, who enjoys working in fast-paced environment and is enthusiastic and self-motivated? We are looking for a Customer Support Advisor who will be responsible for responding to all customer enquiries regarding presales, orders,...

  • Senior Customer Advisor

    6 months ago

    Ringwood, United Kingdom Careline Support Ltd Full time

    Location: Ringwood, Hampshire (office based)Salary: From £25,000 per annum, depending on experienceHours: Full-time, 37.5 per weekShifts: Operational hours are between 06:30-22:30, covering earlies, days & lates​We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a Senior Customer Service Advisor to join...

  • Customer Service Lead in Retirement Support

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a Senior Customer Service Advisor to join our team at Careline Support Ltd, a leading provider of telephone support services for retired homeowners in the UK.About the RoleThis is an exciting opportunity to work with a dynamic and expanding organization, providing exceptional customer service and making a positive difference in people's...

  • Customer Support Advisor

    6 months ago

    Ringwood, United Kingdom MPLOY STAFFING SOLUTIONS LTD Full time

    **Position**:Customer Care Advisor **Location**:Ringwood **Salary**:£24k **Hours**:Full-Time Hybrid / Monday to Friday **Position Summary**: We are actively recruiting for an experienced Customer Care Advisor to proactively manage a customer base by building long term relationships, provide effective resolution of day-to-day issues and enhance the...

  • Customer Support Team Lead

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About This OpportunityCareline Support Ltd is a leading provider of telephone support services to over 11,000 retired homeowners across the UK. We are committed to making a positive difference in people's lives by providing exceptional customer support and ensuring their safety and security.We are seeking an experienced Senior Night Call Centre Advisor to...

  • Senior Customer Service Advisor

    6 months ago

    Ringwood, United Kingdom Careline Support Ltd Full time

    Location: Ringwood, HampshireHours: Full time 37.5 hours per weekShift Pattern: Operational hours are between 06:30-22:30, covering earlies, days & lates ​We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team. Why work for us? Competitive...

  • Retirement Support Advisor

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a skilled Retirement Support Advisor to join our team at Careline Support Ltd, providing telephone-based support to retired homeowners across the UK.About the RoleThis varied role includes live call monitoring, auditing, reporting, administration duties and supporting the training of new team members. You will work as part of a team, providing...

  • Senior Customer Service Specialist

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Customer Service Advisor to join our dynamic team at Careline Support Ltd. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.

  • Customer Service Advisor

    1 week ago

    Ringwood, United Kingdom Team Jobs - Commercial Full time

    Full-Time Customer Service Advisor Job Title: Customer Service Advisor Salary: £11.55ph Location: Ringwood Shifts: Wednesday to Sunday every week (Saturday and Sunday mandatory) Working Hours: 8.5-hour shifts between 9:30am and 6:00pm If you're an experienced, service-focused Customer Service Advisor looking for an exciting opportunity, this role...

  • Customer Service Advisor

    1 week ago

    Ringwood, United Kingdom CV-Library Full time

    Full-Time Customer Service Advisor Job Title: Customer Service Advisor Salary: £11.55ph Location: Ringwood Shifts: Wednesday to Sunday every week (Saturday and Sunday mandatory) Working Hours: 8.5-hour shifts between 9:30am and 6:00pm If you're an experienced, service-focused Customer Service Advisor looking for an exciting opportunity, this role...

  • Customer Service Advisor

    6 months ago

    Ringwood, United Kingdom Mulberry Recruitment Full time

    **Customer Service Advisor** **Up to £300 bonus per month** **Location: Ringwood.** **Shifts: Monday to Friday 8am to 8pm** **Weekends 8am to 8pm.** **Shifts on a rotating pattern** Lights. Camera. ACTION! Are you interested in joining the revolution that's reshaping the cinema experience? If you're a seasoned Customer Service Advisor who prioritizes...

  • Customer Service Advisor

    6 months ago

    Ringwood, United Kingdom Careline Support Ltd Full time

    Location: Office based in Ringwood, Hampshire Salary: From £22,000 per annum, dependent on experience Hours: 37.5 hours per week Shift patterns: Mix of earlies 06:30-14:30, days 09:00-17:00 and lates 14:30-22:30, to include every other weekend on the roster We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for...

  • Retiree Support Liaison

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Join Our Customer Service TeamWe are a dynamic team providing essential support to retired homeowners in the UK.Our part-time Customer Service Advisor role is ideal for individuals seeking a rewarding career with a respected company, offering extensive training and career development opportunities.

  • Weekend Customer Service Representative

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled and dedicated Weekend Customer Service Advisor to join our team at Careline Support Ltd. This is an excellent opportunity to work in a fast-paced, dynamic environment, providing exceptional customer service to our clients.As a Weekend Customer Service Advisor, you will be responsible for handling incoming calls from...

  • Customer Service Advisor

    1 month ago

    Ringwood, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Salary: £11.55 per hour Location: Ringwood Shifts: 5 days a week (Wednesday to Sunday, weekends mandatory) Shift Times: 8.5-hour shifts between 9:30 am and 6:00 pm HYBRID AVAILABLE Do you have a passion for delivering standout customer service and a flair for problem-solving? We're on the lookout for...

  • Customer Service Advisor

    2 weeks ago

    Ringwood, United Kingdom Team Jobs - Commercial Full time

    Job Title: Customer Service Advisor Salary: £11.55 per hour Location: Ringwood Shifts: 5 days a week (Wednesday to Sunday, weekends mandatory) Shift Times: 8.5-hour shifts between 9:30 am and 6:00 pm HYBRID AVAILABLE Do you have a passion for delivering standout customer service and a flair for problem-solving? We're on the lookout for enthusiastic...

  • Customer Service Advisor

    3 weeks ago

    Ringwood, United Kingdom Team Jobs - Commercial Full time

    Job Title: Customer Service AdvisorSalary: £11.55 per hourLocation: RingwoodShifts: 5 days a week (Wednesday to Sunday, weekends mandatory)Shift Times: 8.5-hour shifts between 9:30 am and 6:00 pmHYBRID AVAILABLE Do you have a passion for delivering standout customer service and a flair for problem-solving? We're on the lookout for enthusiastic and dedicated...

  • Senior Night Call Centre Advisor

    6 months ago

    Ringwood, United Kingdom Careline Support Ltd Full time

    Job title: Senior Night Careline Operator (call centre based)Location: Office based in Ringwood, HampshireHours: Nights - average of 30.6 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank HolidaysShifts: 2 x 8pm-6:30am, 2 x 10:30pm-6:30am (inclusive of 30 min unpaid break)Salary: Starting from £24,500 per...

  • Customer Care Advisor

    6 days ago

    Ringwood, United Kingdom CV-Library Full time

    TeamJobs are looking for Customer Care Advisors in Ringwood! Salary: £23,795 (OTE £25,800) Location: Ringwood, Hampshire (with off-site training as needed) Hours: 40 hours per week, flexible shifts between 7:00 am - 10:00 pm, Monday to Sunday. Our client is a global customer service provider looking for a Contact Centre Consultant to deliver...