Technical Support Specialist

1 month ago

Knutsford, United Kingdom Glory Global Solutions Full time

Are you a problem solver by nature? Do you thrive in dynamic work environments where no two days are the same? Are you passionate about providing exceptional technical support to clients? If so, we have the perfect opportunity for you We're seeking a dedicated Technical Support Specialist to join our bustling team in Knutsford.

As a Technical Support Specialist, you'll be responsible for creating electronic technical documentation like Field Information Bulletins and Technical Information Bulletins, as well as field engineering procedures. You'll provide technical assistance on machine issues to both customers and Field Service Engineers. Designing and conducting training sessions on GGS/OEM products for customers, Field Service Engineers, and the GGS Helpdesk will also be part of your duties. Additionally, you'll offer technical support to the Helpdesk for fault resolution via telephone and Remote Device Management. Keeping the technical library of GGS products in Knutsford updated and serving as a technical escalation point for manufacturer-related faults from Field Service Engineers or the GGS Helpdesk is also on your plate. Furthermore, you'll be responsible for provisioning diagnostic software for the Engineer's laptop builds, preparing performance reports using tools like QlikView and Excel, analysing and creating action plans for product maintenance to reduce service call rates, providing software support for GGS customers, designing diagnostic scripts for Field Service Engineers, and interfacing with GGS engineering and solution groups for technical escalations and information dissemination to UK Field Service and Helpdesk departments.

Technical Support Specialist Requirements:

  • A level graduate with IT Qualifications
  • CompTIA A+ and CompTIA network+ Certifications
  • Microsoft Certifications
  • Wide Area and Local Area Network experience.
  • Knowledge of Windows Operating Systems is essential.
  • Computer and database literacy.
  • Ability to quickly understand instructions and use own initiative. The successful candidate must be an individual who can be relied upon to complete a job without close supervision.
  • Ability to recognise and act on essential priorities.
  • Good written and verbal communication skills.
  • Identifies new trends and developments within their field and keeps their knowledge up to date.
  • Experience of writing and preparing training material and implementing training plans to roll out appropriate courses.

Meet the Organisation: Who We Are and What We Do

The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:

Value Creation - strive to create value for customers.

Self-starter - understand the objectives of your own work and are proactive in achieving goals.

Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal.

Integrity - understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics.

Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective, looking beyond our own work.

Equal Opportunities

Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

Ready to embark on an electrifying journey as a Technical Support Specialist? If you believe you've got what it takes to thrive in this dynamic role, don't hesitate – apply now

  • Product and Technical Support Specialist

    20 hours ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    Job Description**About the Role**We are seeking a highly skilled and motivated Technical Product Specialist to join our team at 83zero. As a key member of our technical support team, you will play a critical role in helping our customers deploy and use our cybersecurity products in various environments.**Key Responsibilities**Collaborate with our software...

  • Technical Support Specialist

    3 months ago

    Knutsford, United Kingdom Glory Global Solutions Full time

    **ROLE TITLE**:Technical Support Specialist - Helpdesk** **FUNCTION**:Solutions** **REGION**:Europe** **REPORTING**:Solutions Manager** **LOCATION**:UK, Knutsford** **COMPANY OVERVIEW** As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and...

  • Technical Support

    6 days ago

    Knutsford, Cheshire, United Kingdom 83zero Full time

    Description This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Graduate Technical Product Specialist will work with our client's technical product specialist team....

  • Technical Support

    7 days ago

    Knutsford, Cheshire, United Kingdom 83zero Full time

    Description This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Graduate Technical Product Specialist will work with our client's technical product specialist team....

  • Technical Assistance Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom Glory Global Solutions Full time

    Are you naturally inclined towards problem-solving? Do you excel in fast-paced environments where each day presents new challenges? If you have a passion for delivering outstanding technical assistance to clients, we have an exciting opportunity for you.We are looking for a committed Technical Support Specialist to become a vital part of our dynamic team at...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole SummaryThis position offers a chance to engage in the rapidly expanding and vital cybersecurity sector. You will leverage your exceptional analytical and interpersonal skills to enhance customer satisfaction while contributing to the advancement of 83zero Limited's operations.The Senior Technical...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole SummaryThis position offers a chance to engage in the rapidly expanding and crucial cybersecurity sector. You will leverage your exceptional analytical and communication abilities to enhance customer satisfaction while contributing to the advancement of 83zero Limited's business objectives.The...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole Summary:This position offers a chance to engage in the rapidly expanding and vital cybersecurity sector. Utilize your exceptional analytical and interpersonal skills to enhance customer satisfaction while contributing to the advancement of 83zero Limited's operations.Key Responsibilities:Collaborate...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerOverviewThis role presents a chance to engage in the rapidly expanding and vital cybersecurity sector. You will leverage your exceptional analytical and communication abilities to enhance customer satisfaction while contributing to the advancement of 83zero Limited's operations.The Senior Technical...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole SummaryThis position offers a chance to engage in the rapidly expanding and vital cybersecurity sector. Utilize your exceptional analytical and interpersonal skills to enhance customer satisfaction while contributing to the advancement of 83zero Limited's objectives.The Senior Technical Support...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole SummaryThis position offers a chance to engage in the rapidly expanding and crucial field of cybersecurity. Utilize your exceptional analytical and communication abilities to enhance customer satisfaction while contributing to the advancement of 83zero Limited's operations.The Senior Technical...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom NES Fircroft Full time

    Technical Support Team Leader – Permanent PositionLocation: On-site, 5 days a weekOverview:We are seeking an experienced Technical Support Team Leader to oversee our support operations. This pivotal role requires a minimum of 5 years in IT support, with a strong emphasis on MS Azure and at least 3 years in a leadership capacity. The ideal candidate will...

  • Technical Product Specialist

    2 days ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About 83zero83zero is a leading provider of innovative cybersecurity solutions, dedicated to helping businesses protect themselves against the ever-evolving threat landscape.Job SummaryWe are seeking a highly skilled Graduate Technical Product Specialist to join our team. As a key member of our technical support team, you will be responsible for working...

  • Sales Operations Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom Hays Business Support Full time £25,000

    Position Overview: Hays Business Support is currently in search of a dedicated Sales Operations Specialist to enhance our dynamic team. As a result of our ongoing expansion, we are looking to bolster our customer service division to ensure we continue to deliver exceptional service to our clientele and uphold our esteemed reputation. Your role will involve...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom NES Fircroft Full time

    Technical Support Team Leader – Permanent PositionLocation: On-site, 5 days a weekOverview:This role is essential for a fast-growing organization specializing in the Financial Banking sector. The Technical Support Team Leader will play a pivotal role in overseeing a dedicated team of Level 1 and Level 2 support professionals, ensuring the efficient...

  • Graduate Technical Product Specialist

    4 weeks ago

    Knutsford, United Kingdom 83zero Limited Full time

    DescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Graduate Technical Support Engineer will work with our client's technical product specialist team.You will...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom NES IT Full time

    Job DescriptionTechnical Support Team Leader - Permanent PositionLocation: On-site, 5 days a weekOverview: We are seeking an experienced Technical Support Team Leader to oversee our support operations. This role requires a minimum of 5 years in IT support, with a strong focus on MS Azure, and at least 3 years in a leadership capacity. The ideal candidate...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom NES IT Full time

    Job OverviewTechnical Support Team Leader - Permanent PositionLocation: On-site, 5 days a weekKey Responsibilities:Leadership and Management: Provide effective leadership to the technical support team, establishing clear objectives and performance metrics. Motivate and guide the team to achieve exceptional customer satisfaction and operational...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom NES IT Full time

    Job OverviewTechnical Support Team Leader - Permanent PositionThis role requires onsite presence five days a week.Key Responsibilities:Leadership and Oversight: Provide effective leadership to the technical support team, establishing clear objectives and performance benchmarks. Motivate and guide the team to achieve exceptional customer satisfaction and...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom NES IT Full time

    Job DescriptionTechnical Support Team Leader - Permanent PositionOn-site role with a commitment of 5 days per week.Essential Qualifications:A minimum of 5 years' experience in IT support roles, specifically focusing on MS Azure, with at least 3 years in a leadership or managerial capacity.Demonstrated success in leading and managing technical support teams,...