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Repairs Scheduler

3 months ago

Dereham, United Kingdom Kinovo Group plc Full time

Purdy Contracts Limited, part of Kinovo Plc, have opportunities for a Repairs Scheduler to join their team located at their newest Dereham Office, Norfolk.

This role will support your Contract Manager and Supervisors where you will be the administration lead for your designated contract. You will be responsible for scheduling works for teams of tradespeople working on service, repair and planned works for Contracts within the Social Housing and Local Authority sector. 

Duties include:

  • Effectively schedule works for our Engineers and prioritise appointments as they occur throughout the evolving working day (with advice from supervisors/managers) and ensure that all compliancy is maintained throughout the assigned contract.
  • To be the single point of contact for anything administration related.
  • To provide the second point of contact support for all queries from customers, clients and residents via the Customer Service Team.
  • Record all activity from inbound phone calls/emails within the in-house system (training provided) and assist in dealing with incoming emergency calls from residents and clients.
  • Provide excellent customer service skills to our customers, clients and residents – ensuring that you are at all times clear, concise, polite and helpful.

You will:

  • Have previous experience as a Scheduler within the social housing sector.
  • Experience of inputting to, and using, CRM or in-house database systems.
  • Experience in scheduling works for multiple engineers/work force.
  • Excellent IT skills and a confident telephone manner.
  • Ability to communicate verbally and in writing to people at all levels, internal and external to the organisation.

Package & Benefits:

  • Monday to Friday, 35 hour working week
  • Annual Appraisals and Pay Reviews
  • Bonus Scheme
  • 32 days paid annual leave
  • Buy & Sell Holiday Scheme up to 4 days additional leave
  • Share Incentive Plan
  • Cycle to Work Green Bike Scheme
  • CPD and sponsorship through professional qualifications
  • Opportunities to participate in social value commitments – helping communities in which we work to enrich lives, offer genuine employment opportunities, raise standards of living.

Wellbeing:

  • Mental Health First Aiders around the Group
  • Partnered with HSBC for Financial Well Being seminars
  • Partnered with Step-Change National Debt Charity Advice and Support
  • EAP (Employee Assistance Programme)

We are particularly keen to hear from people who share our Company’s values, being committed to making a real difference to the lives of the people whose homes we repair and maintain. Our Company Values include emphasis on teamwork, honesty and integrity in all that we do.

We are an equal opportunities employer; we celebrate diversity and inclusion across our workforce and welcome applications from all. We are a Disability Confident Committed Employer and are flexible in our recruitment and work processes to ensure neurodivergent individuals are equally able to apply for all positions.

We advertise all our vacancies internally as well as going to the external market.

If you like the idea of joining a long-established, successful and reputable company, and becoming part of a successful and growing Group offering genuine career opportunities, then please get in touch or apply to join our team.