Repairs Scheduler

5 months ago

Dereham, United Kingdom Purdy Contracts Ltd Full time

Purdy Contracts Limited, part of Kinovo Plc, have opportunities for a Contract Administrator to join their team located at their Dereham Office, NR19 1DZ.

This role will support your Contract Manager, where you will be the administration lead for your designated contract. You will be responsible scheduling works for teams of tradespeople working on service, repair and planned works for Contracts within the Social Housing and Local Authority sector.

Duties include:

- Effectively schedule works for our Engineers and prioritise appointments as they occur throughout the evolving working day (with advice from supervisors/managers) and ensure that all compliancy is maintained throughout the assigned contract.
- To be the single point of contact for anything administration related.
- To provide the second point of contact support for all queries from customers, clients and residents via the Customer Service Team.
- Provide excellent customer service skills to our customers, clients and residents - ensuring that you are at all times clear, concise, polite and helpful.

You will:

- Have previous experience in a busy call/contact centre or a front line customer service administration role.
- Experience of inputting to, and using, CRM or in-house database systems.
- Experience in scheduling works for multiple engineers/work force.
- Excellent IT skills and a confident telephone manner.
- Ability to communicate verbally and in writing to people at all levels, internal and external to the organisation.

Package & Benefits:

- Annual Appraisals and Pay Reviews
- Bonus Scheme
- 24 days holiday + bank holidays
- Buy & Sell Holiday Scheme (Max. 4 days)
- Share Incentive Plan
- Cycle to Work Green Bike Scheme
- CPD and sponsorship through professional qualifications
- Opportunities to participate in social value commitments - helping communities in which we work to enrich lives, offer genuine employment opportunities, raise standards of living.

Wellbeing:

- Mental Health First Aiders around the Group
- Partnered with HSBC for Financial Well Being seminars
- Partnered with Step-Change National Debt Charity Advice and Support

We advertise all our vacancies internally before going to the external market.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Dereham: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What are your minimum salary expectations?

**Experience**:

- Repair Scheduling: 3 years (preferred)
- Administrative: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: PCA012

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