Client Strategy Manager

3 weeks ago


London, United Kingdom Attentive Full time
Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals Develop a “consultant” perspective to client communications, questions, and meetings Lead and present at regular client meetings, both in-person and over video conference Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies Work closely with the executive team to translate customer feedback into specific product requirements

About you

2-4 years of account management experience required, preferably at a Martech SaaS company Strong understanding in customer success techniques and strategies, such as upselling and handling renewals Comfortable learning new software (for design, data management, and internal tools) Experience navigating complex work processes, tight timelines, and changing teams Extremely detail oriented and organized Knowledge of Salesforce or related CRM tools Comfortable working from our Shoreditch office 2 days a week #LI-JT2 Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner  - Take responsibility for Attentive’s success

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