Client Relations Specialist

4 weeks ago

London, United Kingdom Strategy Recruitment Solutions Full time

Dive into the world of high-end retro furniture with REHAUS, where your passion for vintage and designer pieces translates into a rewarding career. As a Client Relations and Furniture Sourcing Specialist, you'll be at the heart of our marketplace, ensuring we offer an unparalleled selection of furniture.

In our small dynamic team we treasure your energy and ideas. With a proactive mindset and a readiness to get stuck in, you'll find that every day is different. Your responsibilities will include but will not be limited to the key tasks outlined below.
- Furniture Sourcing: Implementing the sourcing strategy across a wide range of channels (Inbound lead conversion, Auctions, Events and Industry)
- Evaluate consigned furniture: Quickly assess the value, condition, and historical significance of each unique piece.
- Manage seller relationships: Build trust and rapport with consignors by providing excellent customer service and ensuring a smooth and transparent luxury experience.
- Negotiation: including pricing, and consignment duration, to secure a diverse and high-quality range of furniture pieces.
- Collaboration: Work closely with merchandising and customer service departments to streamline listing processes, address product inquiries, and contribute to a seamless sales cycle.
- Inventory management: Maintain accurate inventory records, including SKU creation, stock level monitoring, and implementing strategic pricing adjustments to maximise sales and achieve company goals.
- Exceptional customer support: Gather valuable feedback from consignors and foster lasting relationships to ensure continued partnerships.
- Market trends: Actively research and stay abreast of current trends in the pre-owned designer furniture market to inform buying and pricing strategies.
- Network and industry connections: Attend industry events and actively network to discover new sourcing opportunities and solidify our presence in the market.

**What we’re looking for**
- A genuine passion for the furniture/interior design industry or a related field is preferred.
- Experience working in eCommerce
- Strong understanding of furniture styles, trends, and historical significance.
- Excellent communication and interpersonal skills to build rapport with clients and colleagues.
- Network of interior design contacts is highly desirable
- Strong and confident negotiation skills
- Highly organised and detail-oriented with a strong work ethic.
- Experience with inventory management systems and comfortable using various digital tools.

**What We Offer**:

- The chance to be part of a vibrant team that values creativity, innovation, and collaboration.
- An environment where your input is valued and ideas are heard
- A role where you can genuinely impact both the company and the high-end retro furniture market.
- Opportunities for professional growth and development within the marketplace and interior design community.
- Work From Home first (some requirement for team and client meetings)
- Holiday - 33 days (inc bank holidays)

**Interview Process**:
1st stage video interview
2nd stage face to face

This role is being managed exclusively by Strategy Recruitment Solutions on behalf of Rehaus.

Strategy Recruitment Solutions LLP is operating as a Recruitment Agency in relation to this vacancy.
Strategy Recruitment Solutions LLP is an Equal Opportunity employer.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- client services: 3 years (preferred)
- interior design or furniture: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London, SW19 8UG

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