Service Controller

3 months ago

Leeds, United Kingdom Finning Full time

Description

:

Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Major Job Functions

Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer’s service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers’ needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance.

As a Finning Employee you will receive:

A competitive salary

25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)

Annual Bonus

Laptop and phone

The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)

You will also benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.

Specific Skills

A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)

Knowledge

Good knowledge of mobile and fixed equipment components and systems  Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)

Accountability

Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process

Education and Experience

Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years’ experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today 

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

  • Service Controller

    3 months ago

    Leeds, United Kingdom RSD Recruitment Full time

    **Service Controller** **Garforth** **£25,000** **What you’ll be doing**: - Co-ordinating an efficient service function, controlling workshop, mobile and third-party engineers - Receiving breakdown calls and allocating engineers/service agents to respond - Manage clients expectations whilst delivering valuable customer service - Ensuring that programmed...

  • Service Controller

    4 months ago

    Leeds, United Kingdom Dawsongroup plc Full time

    **Service Controller** **Garforth, Leeds** **Monday - Friday, 08:00 - 17:30 (42.5-hour week)** We are recruiting for a Service Controller to join our busy Service and Maintenance Desk. **About the role**: You will be responsible for organising a team of skilled field-based engineers, ensuring daily optimisation by allocation of breakdown attendance. You...

  • Service Controller

    3 months ago

    Leeds, United Kingdom Dawsongroup Full time

    We are recruiting for a Service Controller, based in Garforth, to join our busy Service and Maintenance Desk. **About the role**: You will be responsible for organising a team of skilled field-based engineers, ensuring daily optimisation by allocation of breakdown attendance. You will be responsible for: - Day to day authorisation and control of hire...

  • Service Controller

    3 months ago

    Leeds, United Kingdom Jo Holdsworth Recruitment Full time

    Working for a well-established and ever-expanding employer based in East Leeds, this temporary role is immediate with the opportunity to become permanent. They are looking for an experienced Service Controller to show their initiative and vast communication skills. The role will initially be 2 months commitment with the possibility of being extended to a...

  • Service Controller

    5 months ago

    Leeds, United Kingdom CLD Recruitment Full time

    My client a professional Security company based in South Leeds are looking for an experienced Service Controller to join their team. To be considered for this role you must have experience working in a busy demanding environment. Service controller duties: - Liaise daily with the regional engineering teams to ensure SLA's are met. - Plan the engineers...

  • Service Controller

    3 months ago

    Leeds, United Kingdom Finning International Inc. Full time

    Company: Finning (UK) Ltd Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery **Job Description**: Major Job Functions - Understand &...

  • Financial Controller, Regulatory Services

    1 week ago

    Leeds, Leeds, United Kingdom Burberry Full time

    Financial Controller, EMEIA & AmericasDepartment: Finance and OperationsBurberry is a purpose-driven luxury brand that believes in the power of creativity to drive innovation and growth. Our mission is to create a sustainable and responsible business that benefits our customers, employees, and communities.We are committed to fostering a culture of...

  • Customer Service Controller

    3 months ago

    Leeds, United Kingdom Finning International Inc. Full time

    Company: Finning (UK) Ltd Worker Type: Permanent Position Overview: As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. **Job Description**: Major Job Functions - Understand the customer service need(s)...

  • Service Controller Marine

    3 months ago

    Leeds, United Kingdom Finning International Inc. Full time

    Company: Finning (UK) Ltd Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery **Job Description**: Major Job Functions - Understand the...

  • Financial Controller, Regulatory Services

    7 days ago

    Leeds, Leeds, United Kingdom Burberry Full time

    Job SummaryThe Financial Controller will be responsible for the controllership of the entities within particular regions. This role will ensure the accuracy and completeness of the books for each legal entity, and will coordinate the review of period close balances and accounts to confirm key adjustments align with business reality and current trading.Key...

  • Vehicle Service Controller

    4 weeks ago

    Leeds, Leeds, United Kingdom Vertu Land Rover Full time

    Join Our Team at Vertu Land Rover LeedsPosition: We are on the lookout for a skilled Workshop Controller to enhance our outstanding team at Vertu Land Rover Leeds.Salary: Offering a competitive base salary of up to £40,000, with the potential to earn up to £45,000 through on-target earnings.Role Overview: The Workshop Controller is crucial in the...

  • Bus Service Controller

    3 months ago

    Leeds, United Kingdom RRSS Full time

    We're currently recruiting all over South of England ( Guildford, Bournemouth, Crawley etc..). With a variety of shifts, many as long as 12 hours per shift, paying up to £16 per hour. **RRSS - Bus Controller / Supervisor - England** **Location**:Work Location varies all over England - (But mainly in South England) We are looking for a Bus...

  • Electrical Controls Field Service Specialist

    5 days ago

    Leeds, Leeds, United Kingdom Antony James Recruitment Ltd Full time

    Job OverviewWe are seeking an experienced Electrical Controls Field Service Specialist to join our team at Antony James Recruitment Ltd.Key Responsibilities:Provide technical support and maintenance services for electrical controls systemsTroubleshoot and repair electrical control systems and equipmentDevelop and implement electrical control systems and...

  • Electrical Controls Field Service Specialist

    5 days ago

    Leeds, Leeds, United Kingdom Antony James Recruitment Ltd Full time

    Job OverviewWe are seeking an experienced Electrical Controls Field Service Specialist to join our team at Antony James Recruitment Ltd.Key Responsibilities:Provide technical support and maintenance services for electrical controls systemsTroubleshoot and repair electrical control systems and equipmentDevelop and implement electrical control systems and...

  • Customer Service Controller

    1 month ago

    Leeds, United Kingdom Finning International Full time

    Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service deliveryFinning is the largest Caterpillar dealership...

  • Customer Service Controller

    1 month ago

    Leeds, United Kingdom Finning International Full time

    Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service deliveryFinning is the largest Caterpillar dealership...

  • Customer Service Controller

    3 weeks ago

    Leeds, United Kingdom Finning International Full time

    Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service deliveryFinning is the largest Caterpillar dealership...

  • Senior Service Engineer

    6 days ago

    Leeds, Leeds, United Kingdom Johnson Controls International Full time

    About the RoleThe BMS Lead Technician will be a key member of the Johnson Controls International project delivery team, providing site support and identifying growth opportunities for the company's business units.This role involves semi-mobile work, predominantly on one customer site per day, with occasional requirements to work consecutive days on client...

  • Senior Service Engineer

    1 week ago

    Leeds, Leeds, United Kingdom Johnson Controls International Full time

    About the RoleThe BMS Lead Technician will be a key member of the Johnson Controls International project delivery team, providing site support and identifying growth opportunities for the company's business units.This role involves semi-mobile work, predominantly on one customer site per day, with occasional requirements to work consecutive days on client...

  • Customer Service Controller

    3 weeks ago

    Leeds, United Kingdom Finning Full time

    Description : Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout...