Money Advice Partner

1 month ago

Letchworth Garden City, United Kingdom settle Full time

Are you ready to be part of something special? Welcome to settle, where our brand-new 2030 strategy marks the start of an exciting journey. We're thrilled to continue our mission of delivering outstanding service to residents, making it an exciting time to join our team.

At settle, we're driven by a relentlessly resident focus with a holistic and personalised touch, building trust through unique, community-centred initiatives. We have established strong community ties, enabling us to offer essential services such as mental health support and financial guidance. Our agile approach ensures we adapt swiftly to meet the evolving needs of our residents and neighbourhoods, utilising data insights to stay ahead of trends.

Join us in making an impact and contributing to our ambitious goals through collaborative efforts. Together, we empower residents and provide them with a solid foundation upon which they can build their lives.

 

We are looking for a Money Advice Partners to take on this exciting new role here at settle. The role will deliver excellent customer service to all internal and external customers by being the first point of contact for all welfare benefits and debt matters.

Requirements

Outline of Key Responsibilities...

  • Offer residents practical help with basic budget advice, benefit entitlement, rent payment, getting back into work and opportunities to save money and maximise income
  • Offer practical help with debt during times of financial difficulties, looking at sustainable debt solutions that would enable residents to sustain their tenancy.
  • Assist with applications for benefits or Discretionary Housing Payments, where necessary and advise on accessing other support services.
  • Onboard new residents successfully by carrying out affordability check identifying support needs and affordability issues at an early stage to maximise tenancy sustainment
  • Manage a complex caseload independently
  • Effectively communicate with residents and understand their needs often in emotional and sensitive situations.
  • Record all service delivery activities including agreeing affordable repayment arrangements with residents.

We are looking for someone who has...

  • Previous experience within the welfare and benefit sector and have a basic knowledge of housing legislation, working with both Housing Benefit and Universal Credit.
  • Have an Interest in providing debt advice and openness to completing the Certificate in Money Advice Practice qualification.
  • A passion for dealing directly with the public and take pride in delivering high-quality customer care.
  • Will act quickly when there are indications a tenant may be experiencing financial or well-being issues that are impacting their ability to sustain their tenancy.
  • Full UK driving licence

Benefits

At settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

  • annual salary: £31,800
  • flexible working: hybrid and flexible options available (role-dependent)
  • generous leave: 27 days of annual leave, increasing to 32 days with length of service
  • family leave: enhanced maternity, paternity, and adoption leave
  • pension contributions: up to 10% from settle
  • healthcare cash plan: for your health and wellness
  • flexible benefits: cash towards your heath and wellbeing
  • development: excellent personal and professional growth opportunities

And that’s just the beginning We’re also thrilled to provide:

  • fresh fruit Wednesdays: keep your energy up with healthy snacks
  • colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales
  • volunteering days: 2 paid days to give back to the communities we work in
  • secure parking: free onsite parking and bike sheds too
  • local discounts: enjoy perks from our community partners
  • mental health support: access to counselling sessions and mental health resources
  • feedback commitment: we listen to our colleagues and take action
  • shower facilities: perfect for those who cycle to work or hit the gym
  • early finish Friday: a kickstart to the weekend

At settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Our Commitment 

Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

 

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

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