Money Advice Specialist

3 weeks ago

Letchworth, Hertfordshire, United Kingdom Goodman Masson Full time

At Goodman Masson, we're seeking a highly skilled Money Advice Partner to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service to internal and external customers by being the first point of contact for all welfare benefits and debt matters.

Key Responsibilities:

  • Offer residents practical help with basic budget advice, benefit entitlement, rent payment, getting back into work, and opportunities to save money and maximise income.
  • Provide practical help with debt during times of financial difficulties, looking at sustainable debt solutions that would enable residents to sustain their tenancy.
  • Assist with applications for benefits or Discretionary Housing Payments, where necessary, and advise on accessing other support services.
  • Onboard new residents successfully by carrying out affordability checks, identifying support needs, and affordability issues at an early stage to maximise tenancy sustainment.
  • Manage a complex caseload independently.
  • Effectively communicate with residents and understand their needs often in emotional and sensitive situations.
  • Record all service delivery activities, including agreeing affordable repayment arrangements with residents.

Requirements:

  • Previous experience within the welfare and benefit sector and a basic knowledge of housing legislation, working with both Housing Benefit and Universal Credit.
  • An interest in providing debt advice and openness to completing the Certificate in Money Advice Practice qualification.
  • A passion for dealing directly with the public and taking pride in delivering high-quality customer care.
  • Will act quickly when there are indications a tenant may be experiencing financial or well-being issues that are impacting their ability to sustain their tenancy.
  • A full UK driving licence.

Benefits:

  • An annual salary of £31,800.
  • Flexible working, including hybrid and flexible options available (role-dependent).
  • Generous leave, including 27 days of annual leave, increasing to 32 days with length of service.
  • Family leave, including enhanced maternity, paternity, and adoption leave.
  • Pension contributions, up to 10% from Goodman Masson.
  • A healthcare cash plan for your health and wellness.
  • Flexible benefits, including cash towards your health and wellbeing.
  • Excellent personal and professional growth opportunities.

We're committed to creating a workplace where everyone feels valued and supported. If you're passionate about delivering exceptional customer service and making a positive impact, we'd love to hear from you.

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