Gypsy, Roma and Traveller Liaison

4 weeks ago

Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

Job summary

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for a detailed job description of the role.

Main duties of the job

We are recruiting for the role of Gypsy, Roma and Traveller Liaison (Health Equality Officer), this role is integral in ensuring that we communicate and engage with our local population.

Main purpose: o Working as part of the Patient Support Hub team, the Liaison officer will provide a direct point of contact for families from the Gypsy, Roma, and Traveller communities accessing hospital services o The liaison officer will work with clinical and non-clinical staff to ensure all Trust services are inclusive and culturally sensitive to meet the needs of the communities o Working with the Head of Health Inequalities, develop metrics and measures of care that highlight where inequalities and inequity may be found across patient experience and outcomes o Develop a Trust action plan for developing and improving our services to be more culturally appropriate and responsive o Support our Gypsy, Roma, and Traveller families in accessing information, raising concerns, and advocating a high quality of care for all

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Job description

Job responsibilities

-Working as part of the Patient Support Hub team, the Liaison officer will provide a direct point of contact for families from the Gypsy, Roma, and Traveller communities accessing hospital services-The liaison officer will work with clinical and non-clinical staff to ensure all Trust services are inclusive and culturally sensitive to meet the needs of the communitiesWorking with the Head of Patient Experience to develop metrics and measures of care that highlight where inequalities and inequity may be found across patient experience and outcomes-Support our Gypsy, Roma, and Traveller families in accessing information, raising concerns, and advocating a high quality of care for all.-Develop a Trust action plan for developing and improving our services to be more culturally appropriate and responsive

Person Specification

Qualifications / training required

Essential

Degree in relevant area or significant equivalent experience Level 3 Safeguarding qualification

Desirable

Evidence of professional development

Previous or relevant experience necessary

Essential

Substantial experience of working with gypsy, Roma, and traveller communities in a variety of settings Knowledge and experience of current legislation and guidance around gypsy, Roma, and traveller communities in health and social care Knowledge and understanding of challenges facing gypsy, Roma, and traveller communities, ideally within a health context Experience of signposting and referring to community support services Experience of providing advice and support to excluded communities

Desirable

Experience of complaints management or conflict resolution or mediation Knowledge and understanding of health inequalities and the socio-economic factors that drive these Experience of working with Gypsy, Roma, and Traveller communities in a health setting

Aptitudes and skills required

Essential

Ability to communicate and work with people from all backgrounds Mediation skills to help resolve concerns and complaints Able to support people in clinical environments, advocating for their needs

Values and behaviours

Essential

Patients First Always Improving Working Together

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