Customer Liaison Officer

4 months ago

Southampton, United Kingdom Balfour Beatty Full time

**About the role**
Customers come to us because we can take on and solve any kind of challenge, no matter how complex.

Join our **Living Places** team as a **Customer Liaison Office** and you’ll help make this happen

**What you'll be doing**
As a **Customer Liaison Officer**, you will have the following accountabilities:

- Attending internal project and programme meetings to gather information to inform letters to residents and businesses on works that will impact them
Coordinating the content and mail out of letters to our customers informing them of works that will impact them within agreed timescales
- Coordinating response to Freedom of Information requests within agreed timescales
- Coordinating response to complaints within agreed timescales
- Undertaking land searches for customer as per agreed timescales (full training on systems will be provided)
- Providing visitors with a first-class service when they enter the office by greeting, welcoming, directing them as appropriate
- Helping with any other ad hoc support to the Business Support and Communications team with administrative tasks, for example booking hotels, rail tickets, dealing with incoming and outgoing mail. (full training on systems will be provided)
- Working collaboratively with all departments, Southampton City Council and their communications team to make sure all communications meet high levels of customer satisfaction and maintain the positive reputation of both Southampton City Council and Balfour Beatty.

**Who we're looking for**
You will have the following:

- A self-motivated individual who can work independently and part of a team
- Confident to ask questions in meetings and to team members to make sure our letters and enquiry responses are accurate
- Clear and concise communications skills both verbally and written that is designed to educate and inform
- Good planning and organisational skills
- Have a basic knowledge of Microsoft packages including Outlook, Word and Excel

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic place shaping agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the road to deliver the potential of the street: a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK06051

  • Construction Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time £38,000

    Job DescriptionJob Title: Construction Liaison OfficerCompany: Skilled CareersJob Type: PermanentSalary: Up to £38,000 + Car Allowance + Fuel Card + Benefits PackageRequirements:Must have a full driving license and a vehicleJob Summary:We are seeking a skilled Construction Liaison Officer to join our team at Skilled Careers. As a Construction Liaison...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time

    Job Summary:We are seeking a highly skilled Resident Liaison Officer to join our team at Skilled Careers. As a key member of our construction division, you will play a vital role in ensuring excellent customer care and delivering successful projects.Key Responsibilities:Customer Service: Provide exceptional customer service to residents, responding to their...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time

    Job Summary:We are seeking a highly skilled Resident Liaison Officer to join our team at Skilled Careers. As a key member of our construction division, you will play a vital role in ensuring excellent customer care and delivering successful projects.Key Responsibilities:Customer Service: Provide exceptional customer service to residents, responding to their...

  • Resident Liaison Officer

    4 days ago

    Southampton, United Kingdom Alexander Fisher Recruitment Full time

    Experienced Resident Liaison Officer- SouthamptonUp to 35k - Close to the station Resident Liaison Officer RLO- Full time We are looking for an experienced Resident Liaison Officer for my Client for a permanent role covering a project in the Southampton area. This site is a live tenanted property and a background within this role is essential to be able to...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time £38,000

    Job DescriptionJob Title: Resident Liaison OfficerCompany: Skilled CareersJob Type: PermanentLocation: Remote (with occasional site visits)Salary: Up to £38,000 + Car Allowance + Fuel Card + Benefits PackageJob Summary:We are seeking a highly skilled and experienced Resident Liaison Officer to join our team at Skilled Careers. As a key member of our...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time £38,000

    Job DescriptionJob Title: Resident Liaison OfficerCompany: Skilled CareersJob Type: PermanentLocation: Remote (with occasional site visits)Salary: Up to £38,000 + Car Allowance + Fuel Card + Benefits PackageJob Summary:We are seeking a highly skilled and experienced Resident Liaison Officer to join our team at Skilled Careers. As a key member of our...

  • Resident Liaison Officer

    1 month ago

    Southampton, United Kingdom Skilled Careers Full time

    Resident Liaison OfficerPermanent PositionSouthamptonUp to £38,000 + Car Allowance + Fuel Card + Benefits PackageMust Have Full Driving License and VehicleSkilled Careers are currently working with a market leading main contractor with over 25 years of expertise within the construction industry. The company in question adopt a supportive and successful work...

  • Resident Liaison Officer

    3 weeks ago

    Southampton, United Kingdom Skilled Careers Full time

    Resident Liaison Officer Permanent Position Southampton Up to £38,000 + Car Allowance + Fuel Card + Benefits Package Must Have Full Driving License and Vehicle Skilled Careers are currently working with a market leading main contractor with over 25 years of expertise within the construction industry. The company in question adopt a supportive and...

  • Resident Liaison Officer

    4 weeks ago

    Southampton, United Kingdom Skilled Careers Full time

    Resident Liaison OfficerPermanent PositionSouthamptonUp to £38,000 + Car Allowance + Fuel Card + Benefits PackageMust Have Full Driving License and VehicleSkilled Careers are currently working with a market leading main contractor with over 25 years of expertise within the construction industry. The company in question adopt a supportive and successful work...

  • Resident Liaison Officer

    3 weeks ago

    Southampton, United Kingdom Skilled Careers Full time €38,000

    Resident Liaison Officer Permanent Position Southampton Up to £38,000 + Car Allowance + Fuel Card + Benefits Package Must Have Full Driving License and Vehicle Skilled Careers are currently working with a market leading main contractor with over 25 years of expertise within the construction industry. The company in question adopt a supportive and...

  • Resident Liaison Officer

    1 month ago

    Southampton, United Kingdom Skilled Careers Full time €38,000

    Resident Liaison Officer Permanent Position Southampton Up to £38,000 + Car Allowance + Fuel Card + Benefits Package Must Have Full Driving License and Vehicle Skilled Careers are currently working with a market leading main contractor with over 25 years of expertise within the construction industry. The company in question adopt a supportive and...

  • Resident Liaison Officer

    1 month ago

    Southampton, United Kingdom Skilled Careers Full time

    Resident Liaison OfficerPermanent PositionSouthamptonUp to £38,000 + Car Allowance + Fuel Card + Benefits PackageMust Have Full Driving License and VehicleSkilled Careers are currently working with a market leading main contractor with over 25 years of expertise within the construction industry. The company in question adopt a supportive and successful work...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time

    Job SummaryWe are seeking a highly skilled Resident Liaison Officer to join our team at Skilled Careers. As a key member of our construction division, you will play a vital role in ensuring excellent customer care and delivering work programs to the highest standard.Key Responsibilities:Manage resident appointments and schedules to ensure seamless...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, United Kingdom Skilled Careers Full time

    Resident Liaison OfficerPermanent PositionSouthamptonUp to £38,000 + Car Allowance + Fuel Card + Benefits PackageMust Have Full Driving License and VehicleCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Skilled Careers are currently working with a market leading main contractor...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, United Kingdom Skilled Careers Full time

    Resident Liaison OfficerPermanent PositionSouthamptonUp to £38,000 + Car Allowance + Fuel Card + Benefits PackageMust Have Full Driving License and VehicleCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Skilled Careers are currently working with a market leading main contractor...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time £38,000

    Job Summary:We are seeking a highly skilled Resident Liaison Officer to join our team at Skilled Careers. As a key member of our construction division, you will play a vital role in ensuring excellent customer care and delivering work programs to the highest standard.Key Responsibilities:Manage resident appointments and schedules to ensure seamless...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time £38,000

    Job Summary:We are seeking a highly skilled Resident Liaison Officer to join our team at Skilled Careers. As a key member of our construction division, you will play a vital role in ensuring excellent customer care and delivering work programs to the highest standard.Key Responsibilities:Manage resident appointments and schedules to ensure seamless...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time £38,000

    Job Summary:Skilled Careers is seeking a highly skilled Resident Liaison Officer to join our construction division on a permanent basis. As a key member of our team, you will play a vital role in ensuring excellent customer care and delivering work programs to the highest standard.Key Responsibilities:Manage resident appointments and schedules to ensure...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time £38,000

    Job Summary:Skilled Careers is seeking a highly skilled Resident Liaison Officer to join our construction division on a permanent basis. As a key member of our team, you will play a vital role in ensuring excellent customer care and delivering work programs to the highest standard.Key Responsibilities:Manage resident appointments and schedules to ensure...

  • Resident Liaison Officer

    2 weeks ago

    Southampton, Southampton, United Kingdom Skilled Careers Full time

    Job Summary:We are seeking a highly skilled and experienced Resident Liaison Officer to join our team at Skilled Careers. As a key member of our construction division, you will play a vital role in ensuring the smooth delivery of our projects and providing exceptional customer service to our residents.Key Responsibilities:Customer Service: Provide excellent...