Customer Liaison Officer

6 months ago

Southampton, United Kingdom Balfour Beatty Full time

**About the role**
Customers come to us because we can take on and solve any kind of challenge, no matter how complex.

Join our **Living Places** team as a **Customer Liaison Office** and you’ll help make this happen

**What you'll be doing**
As a **Customer Liaison Officer**, you will have the following accountabilities:

- Attending internal project and programme meetings to gather information to inform letters to residents and businesses on works that will impact them
Coordinating the content and mail out of letters to our customers informing them of works that will impact them within agreed timescales
- Coordinating response to Freedom of Information requests within agreed timescales
- Coordinating response to complaints within agreed timescales
- Undertaking land searches for customer as per agreed timescales (full training on systems will be provided)
- Providing visitors with a first-class service when they enter the office by greeting, welcoming, directing them as appropriate
- Helping with any other ad hoc support to the Business Support and Communications team with administrative tasks, for example booking hotels, rail tickets, dealing with incoming and outgoing mail. (full training on systems will be provided)
- Working collaboratively with all departments, Southampton City Council and their communications team to make sure all communications meet high levels of customer satisfaction and maintain the positive reputation of both Southampton City Council and Balfour Beatty.

**Who we're looking for**
You will have the following:

- A self-motivated individual who can work independently and part of a team
- Confident to ask questions in meetings and to team members to make sure our letters and enquiry responses are accurate
- Clear and concise communications skills both verbally and written that is designed to educate and inform
- Good planning and organisational skills
- Have a basic knowledge of Microsoft packages including Outlook, Word and Excel

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic place shaping agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the road to deliver the potential of the street: a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK06051

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