Customer Service Liaison

2 weeks ago


Southampton, Southampton, United Kingdom Page Personnel Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Page Group. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Client Communication: Deal with queries from customers in a professional and efficient manner, ensuring a positive experience at all times.
  • Query Resolution: Resolve as many queries as possible during the initial contact, ensuring timely and accurate responses.
  • Service Improvement: Be proactive in identifying areas for improvement and participate in initiatives to enhance customer service standards.
  • SLA Compliance: Achieve standards set within the Service Level Agreement (SLA) for Key Performance Indicators (KPIs) on behalf of all trusts.
  • Information Provision: Provide clear, concise, and accurate information to clients, their employees, and third parties, ensuring a positive and professional manner is employed.
Requirements
  • Team Player: Ability to work effectively as part of a team.
  • Customer Service Skills: Excellent customer service skills, with the ability to communicate effectively with clients and stakeholders.
  • Technical Skills: Good PC skills, including Microsoft Word, Excel, and the ability to input data and produce basic spreadsheets.
  • Time Management: Ability to multitask, prioritise tasks, and manage time effectively.
What We Offer

As a Customer Service Advisor with Page Group, you will receive a competitive salary, hybrid working, a holiday package, and a pension scheme.



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