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Emergency Department Receptionist

4 months ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Job summary

A&E provides care for those in the community / care homes with life-threatening emergencies, as well as minor injuries.

The Urgent Treatment Centre provides fast medical treatment and advice for patients which are urgent but do not require a visit to A&E. They can also be used when you are unable to wait for an appointment with your GP.

SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. When a patient comes to hospital, an SDEC service means patients with various medical concerns can be assessed, diagnosed, treated and safely discharged home the same day, rather than being admitted. Some of these patients may need to be admitted or return the next day for further treatment.

The Units comprise of consultants working alongside Advanced Clinical Practitioners, Junior Doctors, Nurses, Emergency Department Technicians, Clinical Support Workers, and Administrative Staff.

Main duties of the job

All areas of Emergency Care are currently 7 days per week, 24 hours a day. A Band 3 Emergency Department Receptionist is expected to work a combination of all shift patterns. The service areas and operating hours are subject to change based on service demand and developments.

An exciting opportunity has arisen for Administrators to join our ever expanding and dynamic departments. The role will involve registering patients who self-present to the hospital, directed by 111 or arrive by ambulance, as well as completing coding and conforming to data quality. In addition, the role will involve undertaking administrative tasks such as filing etc. set by the Senior Team. We are looking for an individual who is highly motivated and can use their own initiative. It is important that you are adaptable and enjoy working as part of a team, as well as having the ability to work independently. Communication with patients, relatives, external organisations and fellow staff members is an essential quality for this role.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Job description

Job responsibilities

Welcome patients and other visitors to the department, ascertain their reason for attendance and provide guidance, information or assistance as appropriate.

Register patients using our electronic system.

Ensure data input is correct and data quality is maintained.

Work flexibly across all of the Emergency Care Services

Accessing patients summary care records and transferring the data accurately onto our electronic systems.

Book out-patient clinic appointments following the correct process and procedures.

Report or escalate any system or procedural issues.

To work in a timely manner within a busy working environment

Prioritise a busy workload in the reception areas.

Person Specification

Qualifications

Essential

Good standard of oral and written English

Desirable

NVQ Level 3 or equivalent RSA or equivalent keyboard skills

Experience

Essential

Working in customer / patient facing role Data entry Ability to adapt to change within a working situation

Desirable

Use of NHS computer systems iPMS, Extramed, Symphony Previous admin role experience

Knowledge

Essential

Knowledge of filing/record keeping Attention to detail and accurate data entry Appreciation of confidentiality issues