Customer Success Manager

4 weeks ago

London, United Kingdom Earnix Full time

You'll be doing

Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally

Own shared responsibility for customer churn

Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)

Own responsibly on invoice payments, renewals, contractual changes

Collaborate with our sales team to achieve quotas while keeping our clients highly engaged

Identify up-sell opportunities and communicate them to the relevant business line owner

Facilitate and support up-sell processes 

Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers

Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Maintain all information on customer activity within the CRM platform 



Position Intro:

With Earnix, insurers and banks offer their customers personalized value fully aligned with corporate business goals and objectives. Our solutions offer systemized, enterprise-wide value with ultra-fast ROI. Earnix has been innovating for insurers and banks since 2001 with offices in the Americas, Europe, Asia Pacific, and Israel

We are looking to hire a Spanish & Portugese speaking Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in Spain, Portugal and Latin America.


You'll be using

Fluent Spanish & Portugese speaker

Experience in a Global SaaS software organization

CSM / Client-facing Experience with Enterprise customers.

Ability to work in a multicultural environment

Knowledge and experience working in the Insurance industries specifically Pricing – A Must

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Strong interpersonal skills, people person

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details

Willingness to travel extensively

Motivation, flexibility, proactiveness, ability to work independently and as a part of a team


You'll love it because

This is an incredibly impactful role in the organization

You will have the opportunity to work in a successful, fast-moving, mission-driven company

You will have autonomy and growth opportunities

You will collaborate with other creative and enthusiastic team members

Earnix has competitive benefits with an all-for-one mentality

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