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Clinical Secretary

3 months ago

Saint Leonards, United Kingdom East Sussex Healthcare NHS Trust Full time

Job summary

Are you:

Organised? Positive? Empathetic? Reliable? Solution focussed? IT literate Motivated to support the NHS?

Do you have:

Customer service experience? A good work ethic? A "can do" attitude? Initiative? A passion to improve patient experience? A sense of accountability?

As a Clinical Secretary in the Paediatric Department you will play a vital role in supporting clinicians to achieve exemplary patient care. If you enjoy variety in a fast-paced environment wish to be part of a team striving to make a difference and have the ability to work under pressure at times and you can answer "yes" to the above then we want to hear from you. Due to the nature of the speciality this is a particularly fast paced role.

The successful candidate will need to deal with patients, clinicians & other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team & the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal & written skills & have a "can do" attitude.

Main duties of the job

You will have a good level of IT literacy as you will be using multiple software packages. You will be empathetic, efficient, hardworking & resilient.

This role will keep you both challenged & busy as you work closely with colleagues to support the clinical teams.

Potential applicants should ensure they evidence the skills listed above in their application.

In return we offer our employees:

Training & development including paid apprenticeships leading to valuable qualifications Career progression opportunities 27 days paid annual leave plus bank holidays rising to 33 days with continued service Contributory pension scheme Flexible working patterns

The Trust is an equal opportunities employer & believes in treating everyone with dignity & respect. We encourage applications from all sectors of the community. We are committed to the health & wellbeing of our staff & we have a number of initiatives which promotes our supportive & inclusive approach to staff health & wellbeing, career development & benefits.

Still not sure? Drop an email can answer any queries you may have

About us

We are proud to provide 'Outstanding' care and be a great place to work.

At East Sussex Healthcare NHS Trust (ESHT) we provide safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex or visiting our local area. We are one of the largest organisations in East Sussex with an annual income of £476 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 7000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex and in people's own homes.

In 2020 the Care Quality Commission (CQC), the health and care regulator, rated us as 'Good' overall, and 'Outstanding' for being caring and effective. Our acute hospital at Hastings and our Community Services are also rated 'Outstanding'. Our acute hospital at Eastbourne is rated 'Good'.

In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

Evidence of good general education to GCSE Grade C or above, including Maths and English IT training on office software packages NVQ3 Business & Administration or equivalent Proficient in using patient record systems

Desirable

ECDL NVQ 4 in administration or equivalent

Experience

Essential

Good level of recent secretarial experience in a busy office environment Maintaining records

Desirable

Previous experience working in a medical secretarial capacity NHS experience

Skills

Essential

Good communication (written & verbal) Experience of using various IT systems High level literacy skills

Desirable

Flexible approach Proven organisational skills