Customer Service Advisor

2 months ago


Bournemouth, United Kingdom Team Jobs Full time

Do you have experience in scheduling and facilities management?

We have an exciting opportunity for a Customer Service Assistant to join an upbeat and fast-growing team. They are looking for a professional yet friendly individual to join their busy office in Ringwood to provide excellent customer service and be first point of contact for all customers and engineers.

  • Monday - Friday - Full time / Permanent
  • £30,000
  • 28 days paid holiday
  • Company events
  • Pension scheme
  • Fun and Friendly office environment
  • Free parking onsite
  • Career progression opportunities

Responsibilities:

  • Being the first point of contact with all inbound calls coming into the office.
  • Following up and calling all quotes
  • Supervising an extensive range of job data and applying tasks where necessary.
  • Manage lead provider sheets and portals.
  • Chasing domestic quotes sent and left on site.
  • Undertaking general administrative tasks as required.

What we require from you:

  • Experience working in a drainage or plumbing industry would be beneficial
  • Have excellent communication and phone handling skills.
  • Proficient in using excel, word, PDFs, CRM systems etc.
  • Previous experience in a similar customer service role.
  • Be able to interact with customers in a professional, calm and compassionate manner.
  • Adept to multitasking and working independently in a past faced environment

INDCP



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