Customer Service Advisor
2 months ago
Do you have experience in scheduling and facilities management?
We have an exciting opportunity for a Customer Service Assistant to join an upbeat and fast-growing team. They are looking for a professional yet friendly individual to join their busy office in Ringwood to provide excellent customer service and be first point of contact for all customers and engineers.
- Monday - Friday - Full time / Permanent
- £30,000
- 28 days paid holiday
- Company events
- Pension scheme
- Fun and Friendly office environment
- Free parking onsite
- Career progression opportunities
Responsibilities:
- Being the first point of contact with all inbound calls coming into the office.
- Following up and calling all quotes
- Supervising an extensive range of job data and applying tasks where necessary.
- Manage lead provider sheets and portals.
- Chasing domestic quotes sent and left on site.
- Undertaking general administrative tasks as required.
What we require from you:
- Experience working in a drainage or plumbing industry would be beneficial
- Have excellent communication and phone handling skills.
- Proficient in using excel, word, PDFs, CRM systems etc.
- Previous experience in a similar customer service role.
- Be able to interact with customers in a professional, calm and compassionate manner.
- Adept to multitasking and working independently in a past faced environment
INDCP
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