Housekeeping Operations Manager

Found in: Talent UK C2 - 2 weeks ago

Enniskillen, United Kingdom Lough Erne Resort Full time
Job Description

The Housekeeping Operations Manager co-ordinates between housekeeping teams to inspect assigned areas to ensure standards are met. An Housekeeping Operations Manager manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.  The Housekeeping Operations Manager is an integral part of the Management Team and will attend daily management briefs, management training, weekly and monthly meetings and will act as the Resorts Duty Manager when rotated.

About The Role

The role of the Housekeeping Operations Manager

Supervises all housekeeping employees, recruitment,  plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping teams performance and requisition supplies. Manage the department budget and budget controlling for the department.

 

Duties and Responsibility:

Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.

Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.

Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

 

Responsibility & Authority:

  • Responsible for cleanliness, orderliness and appearance of the entire Resort.

  • Ensure that rooms are made as per company standard.

  • Prepare Annual Housekeeping Budget.

  • Maintain  stock of guest supplies, cleaning supplies linen and uniform.

  • Organise inventories with Accounts and General Store for linen, uniform and fixed assets.

  • Develop and implement Housekeeping systems and procedures

  • Prepare reports for management information.

  • Assist Purchase department in selecting suppliers for items related to Housekeeping.

  • Attending and resolving guest complaints.

  • Organise on-the job training and evaluate its effectiveness.

  • Approval of the SOP of the department.

  • Actively recruit new Team Members

Other Routine Responsibilities:

  • Duty Manager when rotated

  • Daily inspection of public areas and employee areas

  • Daily briefing of Supervisors

  • Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.

  • Immediately attending to guest requests.

Skills Needed

About The Company

A WORLD APART Lough Erne Resort, is the ultimate expression in old world heritage and new world luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports. Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Executive Head Chef Stephen Holland, combined with the adventure playground that is the Great Outdoors. Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome. The resort team will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.

Company Culture

Careers at Lough Erne Resort At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come firstNeed and Anticipation:The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all timesThe Best Working Conditions:We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.

Desired Criteria

Required Criteria

  • Minimum 5 years of experience of which at least 2 to 3 years in a similar role.
  • Strong Operational/Technical Knowledge.
  • Strong Leadership abilities and organisational skills
  • Entrepreneurial
  • Thinks out of the box
  • Able to drive change and look for operational efficiencies/synergies across the network.

Closing DateThursday 25th April, 2024

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