Team Administrator
1 week ago
Job summary
We are a developing, friendly and highly valued Paediatric Psychology Service working across the beautiful county of Somerset. We are looking for a motivated and enthusiastic Team Administrator to work 30 hours per week, and who would like to contribute to the wellbeing of children with chronic physical health conditions.
We are a team made up of Psychological Professionals, predominantly Clinical Psychologists. We provide psychological and psychosocial assessment and interventions to children, young people, and families (CYPF) who have a chronic physical health diagnosis and are being treated by specialist medical teams in Somerset. We offer this service to all CYPF who are under consultant care at Musgrove Park Hospital or Yeovil Hospital.
The post-holder will organise their own workload and work closely with another Band 3 secretary colleague to support our psychological professionals and ensure the smooth running of our services. They will work within the Trust values and core standards to always maintain an excellent patient experience.
Main duties of the job
Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, telephone, written, face to face.
Ability to communicate well even when dealing with distressing and complex information.
Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
Liaise with appropriate personnel in the multidisciplinary teams to gather and co-ordinate patient information so this is accessible in a timely manner.
Report any incidents by way of Trust Incident Reporting system.
Prioritise own work efficiently and effectively, working within the secretarial team to ensure Trust targets for all administrative duties are met, highlighting any issues.
Liaise with other secretarial team members to ensure fair distribution of workload.
Receive correspondence related to patients. Prioritise urgent documents and bring to attention of clinician. When appropriate action has been taken, file in medical records ensuring the correct sequence of filing within the case notes before transferring records on medical records such as Maxims, Epro and Rio.
Compile agendas, type and circulate minutes for Specialty Business and Audit Meetings.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
Good standard of general education Must be able to communicate in English Language, both written and verbally appropriate to the post RSA/OCR III WP/Typing or equivalent
Desirable
AMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge ECDL or equivalent
Experience
Essential
Previous NHS administration experience Minimum of 2 years secretarial experience Audio typing/word processing Medical audio typing
Additional Criteria
Essential
Knowledge: Working knowledge of Microsoft office suite to include knowledge of excel to organise and present data Knowledge of medical terminology Working knowledge of in house hospital systems Knowledge of patient notes / retrieval and related tasks/medical records procedure Knowledge of Department and Divisional Structure Experience: Previous NHS administration experience Minimum of 2 years secretarial experience Audio typing/word processing Medical audio typing Communication Skills: Able to demonstrate a good standard of English language Good communication skills on the telephone, via email, face to face and in written correspondence Professional and responsible approach at all times Planning and Organising Skills: Ability to multi task Ability to organise own time Ability to manage professionals diaries Accurate and timely presentation of information Ability to take steps to ensure the patient has a smooth pathway Physical Skills: Advanced keyboard skills Able to cope in a busy working environment Other: Willingness to use technology to improve standards of care and support to our patients Flexible approach to work Demonstrate respect for confidentiality at all times Proven experience of successfully working in team environment Show initiative but also able to follow instruction as required
Desirable
Physical Skills: Minute taking and transcribing (or be willing to undertake training)-
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