Customer Service Specialist

2 weeks ago


Hounslow, United Kingdom BYD Europe Full time

We are looking for a CustomerService Specialist to be part of our After salesteam based in Hounslow BYD London Office and will be required totravel.

Your keyresponsibilities willbe:

  • Respond to customerinquiries promptly and professionally via phone email chat or inperson (depending on the role).
  • Effectivelylisten to customer concerns.
  • Research andresolve customer issues efficiently utilising company knowledgebase and resources.
  • Provide accurate andhelpful information regarding our products or services.
  • Process customer feedback.
  • Documentcustomer interactions and maintain accurate records.
  • Escalate complex issues to senior representatives whennecessary.
  • Proactively identify and suggestsolutions to improve customer satisfaction.
  • Always maintain a positive and professionaldemeanour.
  • Assist your colleagues in theirroles when required and possible.
  • Liaise withthe workshop team to keep customers informed on progress
  • Creating job cards for the workshop andengineers
  • Complete daily and weeklyspreadsheets.

Yourprofile:

  • High schooldiploma or equivalent required.
  • Minimum 1 yearof experience in customer service or a related fieldpreferred.
  • Excellent communication andinterpersonal skills both written and verbal.
  • Ability to build rapport and develop positiverelationships with customers.
  • Active listeningskills and a genuine desire to help others.
  • Strong problemsolving and analytical skills.
  • Ability to work independently and as part of ateam.
  • Proficient in Microsoft Office Suite(Word Excel Outlook) a plus.
  • Experience with aCRM system (Customer Relationship Management) preferred.
  • A positive attitude and a willingness tolearn.
  • Has righttowork in theUK.

WeOffer:

  • Performance andexperiencebased competitive salary.
  • Workplacepension
  • 25 holidays plus bankholidays
  • Department & companywideteambuilding events.
  • An exciting opportunity tolead the European transition to Zero Emissions transportation anddecarbonization of theeconomy.


Our Purpose is tobuild a zeroemission future that reconnects humanitywith nature and a World of clean air. We are lookingfor talent that connects with this mission and want to createpositive impact by joining a diverse and dynamic team



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