Customer Service Specialist
2 weeks ago
We are looking for a CustomerService Specialist to be part of our After salesteam based in Hounslow BYD London Office and will be required totravel.
Your keyresponsibilities willbe:
- Respond to customerinquiries promptly and professionally via phone email chat or inperson (depending on the role).
- Effectivelylisten to customer concerns.
- Research andresolve customer issues efficiently utilising company knowledgebase and resources.
- Provide accurate andhelpful information regarding our products or services.
- Process customer feedback.
- Documentcustomer interactions and maintain accurate records.
- Escalate complex issues to senior representatives whennecessary.
- Proactively identify and suggestsolutions to improve customer satisfaction.
- Always maintain a positive and professionaldemeanour.
- Assist your colleagues in theirroles when required and possible.
- Liaise withthe workshop team to keep customers informed on progress
- Creating job cards for the workshop andengineers
- Complete daily and weeklyspreadsheets.
Yourprofile:
- High schooldiploma or equivalent required.
- Minimum 1 yearof experience in customer service or a related fieldpreferred.
- Excellent communication andinterpersonal skills both written and verbal.
- Ability to build rapport and develop positiverelationships with customers.
- Active listeningskills and a genuine desire to help others.
- Strong problemsolving and analytical skills.
- Ability to work independently and as part of ateam.
- Proficient in Microsoft Office Suite(Word Excel Outlook) a plus.
- Experience with aCRM system (Customer Relationship Management) preferred.
- A positive attitude and a willingness tolearn.
- Has righttowork in theUK.
WeOffer:
- Performance andexperiencebased competitive salary.
- Workplacepension
- 25 holidays plus bankholidays
- Department & companywideteambuilding events.
- An exciting opportunity tolead the European transition to Zero Emissions transportation anddecarbonization of theeconomy.
Our Purpose is tobuild a zeroemission future that reconnects humanitywith nature and a World of clean air. We are lookingfor talent that connects with this mission and want to createpositive impact by joining a diverse and dynamic team
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