Service Excellence Specialist
2 months ago
As a Service Excellence Specialist at beBee Professionals, you will be responsible for delivering exceptional customer experiences in Hounslow, UK. Key responsibilities include:
- Providing timely and accurate responses to customer inquiries.
- Resolving customer issues efficiently and escalating when necessary.
- Processing customer orders and managing account information.
- Recording customer interactions and follow-up tasks.
- Collaborating with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in customer service is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- Flexibility to work weekends.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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