Service Excellence Director
3 weeks ago
An Opportunity to Excel
Becoming a Service Excellence Director at British Airways presents a unique chance to shape our customer service strategy and drive operational excellence across the business.
This demanding role requires a visionary leader who can inspire and motivate teams to deliver exceptional customer satisfaction and operational performance.
As a key member of the Management team, your expertise will be invaluable in driving business growth and improving customer loyalty.
The Requirements:We're looking for an experienced Operational leader with significant airport experience, a strong track record of people management, and a proven ability to drive business growth.
Our ideal candidate will have a deep understanding of trade unions, excellent communication skills, and the ability to adapt to changing circumstances.
Benefits:As a British Airways employee, you'll enjoy a range of benefits, including unlimited basic and premium standby tickets on British Airways flights, as well as up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
We're proud to offer a comprehensive rewards package that reflects our commitment to becoming a Better BA and attracting the best talent from around the world.
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