Import & Export Customer Service Specialist

4 months ago

Hounslow, United Kingdom dbschenker Full time

Your tasks

Join us as an Imports & Exports Customer Service Specialist

Are you a proactive and efficient professional with a passion for providing top-notch customer service in the imports and exports industry? We are seeking a dedicated Imports & Exports Customer Service Specialist to join our dynamic team. In this role, you will be responsible for delivering an exceptional import and export service to our customers, overseas partners, and related service providers.

Location: Heathrow, UK

Hours: 5 Days per week, flexibility required - 9:00 to 17:30

What will you be doing?

Delivering Customer Service Excellence: Build and maintain strong customer relationships, ensuring you meet and exceed customer expectations through exceptional service. Operational Excellence: Continually review and understand airfreight procedures and processes to comply with regulatory and company standards. Cost Control: Maintain a thorough understanding of each customer's buy and sell rates, ensuring accurate and timely cost control of all files at the job level. KPIs and SLAs Management: Ensure all customer KPIs and SLAs are fully met and monitored, with a target of achieving a minimum 98% SLA. Query and Complaint Management: Investigate and respond promptly to all queries and complaints from both external and internal customers and suppliers.

Requirements

About You

Experience in Imports & Exports in Airfreight desirable. Proven ability to provide an efficient and proactive export service to all customers and service providers. Strong customer focus, ensuring high levels of customer satisfaction. Willingness to learn and adapt to new processes and systems. Effective communication with customers, colleagues, and service providers. Ability to manage multiple tasks efficiently, ensuring deadlines are met.

Even if you don't have experience in Airfreight, having experience in Ocean and/or Land freight for Imports and Exports will still be considered.

What we Offer

Full training and continuous professional development to ensure compliance with regulatory requirements. Enjoy the benefits of a pension scheme with up to 6% matched employer contributions. 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday. Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

Benefits

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker If you’re searching for an international challenge, we offer plenty of opportunities.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

  • Import and Export Customer Service Specialist

    1 month ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a highly skilled and experienced Import and Export Customer Service Specialist to join our dynamic team at DB Schenker. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their import and export needs are met with efficiency and professionalism.Key...

  • Import and Export Customer Service Specialist

    1 month ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a highly skilled and experienced Import and Export Customer Service Specialist to join our dynamic team at DB Schenker. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their import and export needs are met with efficiency and professionalism.Key...

  • Import and Export Customer Service Specialist

    3 weeks ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    Customer Service ExcellenceWe are seeking a dedicated Import and Export Customer Service Specialist to join our dynamic team. In this role, you will be responsible for delivering an exceptional import and export service to our customers, overseas partners, and related service providers.Key ResponsibilitiesBuild and maintain strong customer relationships,...

  • Import and Export Customer Service Specialist

    3 weeks ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    Customer Service ExcellenceWe are seeking a dedicated Import and Export Customer Service Specialist to join our dynamic team. In this role, you will be responsible for delivering an exceptional import and export service to our customers, overseas partners, and related service providers.Key ResponsibilitiesBuild and maintain strong customer relationships,...

  • Import and Export Customer Service Professional

    2 weeks ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    Delivering Exceptional Customer ServiceWe are seeking a dedicated Import and Export Customer Service Specialist to join our dynamic team at DB Schenker.As an Import and Export Customer Service Specialist, you will be responsible for delivering an exceptional import and export service to our customers, overseas partners, and related service providers.Key...

  • Import and Export Customer Service Specialist

    4 weeks ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a highly skilled and experienced Import and Export Customer Service Specialist to join our dynamic team at DB Schenker. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their import and export needs are met with efficiency and professionalism.Key...

  • Import and Export Customer Service Specialist

    4 weeks ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a highly skilled and experienced Import and Export Customer Service Specialist to join our dynamic team at DB Schenker. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their import and export needs are met with efficiency and professionalism.Key...

  • Import and Export Customer Service Professional

    1 week ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    Delivering Exceptional Customer ServiceWe are seeking a dedicated Import and Export Customer Service Specialist to join our dynamic team at DB Schenker. In this role, you will be responsible for delivering an exceptional import and export service to our customers, overseas partners, and related service providers.Key ResponsibilitiesCustomer Service...

  • Freight operations clerk

    3 weeks ago

    Hounslow, United Kingdom Heathrow Personnel Full time

    Heathrow based company looking for an EXPERIENCED import / export clerk who has a knowledge of air, road and sea freight. You should have customs entries experience on either imports or exports. They use ASM Sequioa for their customs, you will be arranging shipments by air, road and sea. Offering quotes and negotiating rates with customers, billing &...

  • Air Export Customer Service Specialist

    2 weeks ago

    Hounslow, Greater London, United Kingdom Reed Full time

    Air Export Customer Service RoleAt Reed, we're seeking an Air Export Customer Service Specialist to streamline the air export process and liaise with all parties to update on export status.This role involves working 4 on 4 off from 7am-7pm (no remote work), with daily duties including:Coordinating and managing air export shipments from start to...

  • Export Customer Service Specialist

    2 months ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a highly skilled Export Customer Service Specialist to join our team at DB Schenker. As a key member of our global logistics network, you will play a pivotal role in delivering exceptional service to our clients and overseas partners.Key ResponsibilitiesManage customer relationships and resolve queries and complaints in a timely...

  • Export Customer Service Specialist

    2 months ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a highly skilled Export Customer Service Specialist to join our team at DB Schenker. As a key member of our global logistics network, you will play a pivotal role in delivering exceptional service to our clients and overseas partners.Key ResponsibilitiesManage customer relationships and resolve queries and complaints in a timely...

  • Air Export Customer Service Specialist

    2 weeks ago

    Hounslow, Greater London, United Kingdom Reed Full time

    As an Air Export Customer Service Specialist at Reed, you will play a critical role in streamlining the air export process.Key responsibilities include:Coordinating and managing air export shipments from start to finishPreparing and processing export documentation, including air waybills, commercial invoices, and packing listsCommunicating with customers,...

  • Export Customer Service Specialist

    1 month ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a highly skilled Export Customer Service Specialist to join our team at DB Schenker. As a key member of our export operations team, you will be responsible for delivering exceptional customer service to our clients and overseas partners.Key ResponsibilitiesManage email correspondence with customers and suppliers, ensuring timely...

  • Export Customer Service Specialist

    1 month ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a highly skilled Export Customer Service Specialist to join our team at DB Schenker. As a key member of our export operations team, you will be responsible for delivering exceptional customer service to our clients and overseas partners.Key ResponsibilitiesManage email correspondence with customers and suppliers, ensuring timely...

  • Export Customer Service Specialist

    2 months ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a skilled Export Customer Service Specialist to join our team at DB Schenker. As a key member of our export operations team, you will play a vital role in delivering exceptional service to our clients and overseas partners.Key ResponsibilitiesManage email correspondence with customers and suppliers, ensuring timely and effective...

  • Export Customer Service Specialist

    2 months ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a skilled Export Customer Service Specialist to join our team at DB Schenker. As a key member of our export operations team, you will play a vital role in delivering exceptional service to our clients and overseas partners.Key ResponsibilitiesManage email correspondence with customers and suppliers, ensuring timely and effective...

  • Export Customer Service Specialist

    5 months ago

    Hounslow, United Kingdom dbschenker Full time

    Your tasks Join our team as an Export Customer Service Specialist! We're seeking a dynamic Export Customer Service Specialist to join our team. Your role is pivotal in delivering exceptional service to both our clients and overseas partners, ensuring smooth export operations and outstanding customer satisfaction. Location : Heathrow Hours : Monday to...

  • Export Customer Service Specialist

    1 month ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a skilled Export Customer Service Specialist to join our team at DB Schenker. As a key member of our export operations team, you will play a vital role in delivering exceptional service to our clients and overseas partners.Key ResponsibilitiesManage email correspondence with customers and suppliers, ensuring timely and effective...

  • Export Customer Service Specialist

    1 month ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    About the RoleWe are seeking a skilled Export Customer Service Specialist to join our team at DB Schenker. As a key member of our export operations team, you will play a vital role in delivering exceptional service to our clients and overseas partners.Key ResponsibilitiesManage email correspondence with customers and suppliers, ensuring timely and effective...